Customer Service Management (Thai Speaker)

Customer Service Management (Thai Speaker)

We are seeking a motivated and customer-focused Customer Service Representative who is fluent in Thai to join our dynamic team. The ideal candidate will provide exceptional service to our Thai-speaking customers, helping them resolve issues, answer inquiries, and ensure a positive experience with our products / services.

Key Responsibilities

• Respond to customer inquiries in a timely, professional, and courteous manner via phone, email, live chat, or social media platforms in Thai.
• Provide product or service information, resolve complaints, and address any customer concerns.
• Assist customers in navigating our website, processing orders, or troubleshooting technical issues.
• Collaborate with other departments to resolve complex or escalated issues.
• Maintain accurate records of customer interactions, inquiries, and feedback.
• Ensure a high level of customer satisfaction and loyalty by delivering personalized service.
• Handle and process customer returns, refunds, or exchanges according to company policy.
• Continuously improve product knowledge and stay updated on company offerings.
• Participate in customer service training programs and team meetings.

Requirements

Seniority level

Entry level

Employment type

Full-time

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