Customer Service Executive (Ipoh Branch)

Customer Service Executive (Ipoh Branch)

Job Summary

Act as a liaison, provide product / services information and resolve any emerging problems that our customers might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction for both Conventional and Takaful insurance services.

Key Tasks & Accountabilities

• Welcome customers and agents as they arrive at the branch.
• Perform customer verification and due diligence when required.
• Attend and process queries / requests by customers and agents promptly through face-to-face, phone call, email etc.
• Perform conservation as and when are appropriate.
• Administer the correct forms to customers and agents and advise the correct process, procedures and requirements.
• Check to ensure all forms / documents are duly completed and signed prior to submission for processing.
• Scan / upload all customer service-related documents in timely manner.
• Escalate unresolved queries / requests to the designated department / Head Office for further action immediately.
• Act as ambassador / promoter for the company self-serve customer portal, products or service information to customers.
• Take the extra mile to engage customers and agents, generate sales leads whenever possible.
• Contribute feedback / suggestion proactively for improvement to superiors and management on any service gap detected.
• Undertake any other functions or assignments as instructed by superior and management.

Qualifications

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