Customer Service / Planner

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Organize work flow to meet customer time frame for each order.

Adequately respond to customer inquiries on delivery, expediting, reschedule and cancellation activities.

Coordinate and handle any unresolved customer complaints by directing request to the designated resource or party.

Manage and maintain Pricing data for each customer in the system.

Ensure data accuracy of all new order entry.

Keep records of customers interactions and transactions and follow-up closely to ensure all matter are close

Interface closely and regularly with purchasing, production, quality and shipping to ensure all order are fulfilled as committed.

Coordinate and ensure all sub-contracted products are received into the factory on time to meet the promised date.

Manage and ensure Production Orders are adequately released to meet the Production build plan

Job Specification

Degree in Business, Management or other related discipline

1-2 years working experience in CS functions in a manufacturing environment

Proficient in English language both written and spoken.

Additional proficiency in other languages an added advantage

Working knowledge and understanding of MRP systems – preferably SAP

Proficient in Microsoft Office, including Word, Excel, PowerPoint

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Your application will include the following questions :

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Customer Service Role?
• Which of the following languages are you fluent in?
• Which of the following Microsoft Office products are you experienced with?
• Do you have experience completing material resource planning (MRP)?
• How would you rate your English language skills?
• Do you have previous invoicing experience?

Manufacturing, Transport & Logistics 101-1,000 employees

BI TECHNOLOGIES CORPORATION SDN BHD is part of TT Electronics plc, an innovative global electronics company supplying the world’s leading manufacturers in the transportation, industrial, aerospace, defence and medical markets. Our Kuantan Plant manufactures Magnetics components that supplies to the automotive, medical devices, industrial and defense components applications. We are seeking qualified and energetic candidates to join our team in Kuantan, Pahang as part of our growth plan.

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