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Associate, Sales Support (Fresh Grad)
ConcentrixKuala Lumpur, Kuala Lumpur, Malaysia16 jam yang lalu
Penerangan pekerjaanAssociate : Graduates with a Diploma / Degree, up to 1 year of relevant working experience preferred Open for local Malaysian Proficient in English for effective communication Advance knowledge in Microsoft Office suite (Word, Excel) Strong attention to detail Possess effective verbal and written communication skills Handle confidential information with complete integrity Prior experience working independently with team-player mindset Proven success in administrative tasks, organization of work materials, prioritization, and adherence to deadlines Ability to identify, analyze, problem-solve, and recommend corrective and preventive action for high complexity and ambiguous scenario / issues. Escalate most challenging scenarios to management for direction Ability to clearly articulate issues and challenges, and propose ideas or solutions Proven ability to focus on customer needs and communicate with higher level staff, as needed Proven success in working under pressure and tight deadlines (with or without guidance from senior team members) Prior experience in following scripts and / or processes according to contractual agreements Proven success in multi-tasking, prioritizing, and managing time effectively Ability to follow established procedures and practices Proven success and aptitude to learn new technology and data Associate Full-time Customer Service IT Services and IT Consulting
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The Associate, Sales Support is responsible for providing essential administrative support to the internal and external sales teams, allowing them to focus on sales activities. This position assists with order processing, sales contract research, price quotations, and document management while adhering to established processes related to quotations, bookings, and invoicing. Additionally, the role requires a basic understanding of product offerings and moderate proficiency in Microsoft Excel to effectively support sales initiatives and customer needs.
You Will
- Prepares quotes for contract renewal and RFP / RFI responses
- Maintains quote documentation with accurate pricing and configurations
- Ensures the integrity of client information maintained in the database systems
- Updating and managing Excel spreadsheets
- Dealing with external and internal queries in a professional, client orientated manner
- Performs bookings (Purchase Order processing) and booking reconciliation
- Performs QA self-check and peers-check
- Growing skill and subject matter expertise to successfully perform quality assurance and begin to identify areas for improvement
- Seeks counsel and guidance from more senior Sales Support staff and management, as needed
- Prioritizes tasks to meet deadlines, paying attention to details
- Able to handle medium to high priority escalation items, while escalating most complex items to management for review and consideration
- Effectively maintain and improve Knowledge Base Tool
- Effectively identify and call out operational risks to management for review and consideration
- Understands and participates in KMIP (Know, Measure, Improve, Perfect) methodology in daily activities, as relevant to role
- Other duties, as assigned
You Are / Have
Working Hours : EMEA hours (4pm to 1am)
Work Mode : Hybrid
Seniority level
Employment type
Job function
Industries
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