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customer service executive

BEACON MART SDN. BHD.Petaling Jaya, Selangor, Malaysia

12 jam yang lalu

Penerangan pekerjaan

Job Scope

Chat Support : Provide timely responses to customer inquiries via chat, ensuring a positive customer experience.
Order Assistance : Help customers with placing orders, tracking shipments, and providing updates as needed.
Returns and Refunds : Manage the entire returns and refunds process, including issuing return instructions, processing refunds, and ensuring customer satisfaction.
Complaint Management : Address and resolve customer complaints via chat, email and phone call.
Update Inventory : Regularly update inventory levels in the system to reflect current stock availability and ensure accurate stock counts.
Monitor Stock Levels : Continuously monitor stock levels to ensure optimal inventory levels are maintained and prevent stockouts or overstock situations.

Qualifications :

High school diploma or equivalent; additional education or certification in customer service is a plus.

Proven experience in a customer service role, preferably in a food & beverage industry

Excellent communication and interpersonal skills.

Strong problem-solving abilities and attention to detail.

Ability to handle multiple tasks and work in a fast-paced environment.

Positive attitude and a strong commitment to customer satisfaction.

Customer Service Executive • Petaling Jaya, Selangor, Malaysia