customer service executive

Job Scope

• Chat Support : Provide timely responses to customer inquiries via chat, ensuring a positive customer experience.
• Order Assistance : Help customers with placing orders, tracking shipments, and providing updates as needed.
• Returns and Refunds : Manage the entire returns and refunds process, including issuing return instructions, processing refunds, and ensuring customer satisfaction.
• Complaint Management : Address and resolve customer complaints via chat, email and phone call.
• Update Inventory : Regularly update inventory levels in the system to reflect current stock availability and ensure accurate stock counts.
• Monitor Stock Levels : Continuously monitor stock levels to ensure optimal inventory levels are maintained and prevent stockouts or overstock situations.

Qualifications :