e-commerce operations assistant

Responsibilities

• Document Management : Prepare customer documents invoice with Delivery Orders (DO) for local deliveries and inform customers of shipment details, handling and filing internal and external documents, such as letters, reports, and contracts.
• Communication : Answer phone calls, respond to inquiries, and manage incoming mail and emails.
• Meeting Coordination : Arrange and coordinate meetings, prepare meeting materials, and record minutes.
• Office Supplies Management : Monitor and manage office supplies inventory, purchase and replenish as needed.
• Data Entry : Input and maintain data in systems, such as customer information and sales records.
• Customer Service : Welcome visitors and handle customer inquiries and complaints.
• Support for Other Departments : Provide administrative support and assist other departments with daily tasks.
• Daily Operations Management : Oversee the daily operation of the office, ensuring a tidy and organized work environment.

If have more experience E-commerce (Salary is negotiable). Handle online order processing and campaign submissions on Shopee, Lazada, and TikTok Shop platforms.

Requirements

Competency Requirements

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