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Travel Concierge - Trilingual Speaker - Full remote in Malaysia

Ten GroupBayan Lepas, Penang, Malaysia

9 jam yang lalu

Penerangan pekerjaan

Overview

Join Our APAC Team in Malaysia as a Mandarin & Cantonese-Speaking Virtual Travel Consultant. We’re seeking a dynamic Virtual Travel Consultant specializing in Lifestyle Management to complement our APAC team.

What you’ll do

As a Travel Consultant, you’ll be responsible for fulfilling leisure travel requests for our global members. You will handle scheduled, no-frills, and chartered flight-only requests, with a high volume of first and business-class bookings, and provide top-tier service that ensures exceptional member satisfaction and repeat usage of our concierge services.

The ideal candidate will have

Proven Industry Experience :

Expertise in dedicated cruise ship sales within a travel agency, tour operator, or concierge business.
Hands-on experience as a Cruise Specialist within a travel agency (preferred).
Demonstrated success in flight sales with complex itineraries and multi-sector routes, ideally using Amadeus or similar GDS systems.

Destination Knowledge & Passion :

Enthusiasm for a wide variety of leisure and city destinations.

Track record of creating bespoke luxury holidays for high-net-worth clients.

Customer-Centric Approach :

Dedication to delivering exceptional customer satisfaction and willingness to go above and beyond for clients.

Ability to act with tact, diplomacy, and problem-solving finesse in all interactions.

Skills & Competencies :

Strong attention to detail, even under pressure.

Ability to multitask and manage several projects in a dynamic, fast-paced environment.

Self-motivation, initiative, and drive to excel in the role.

Excellent verbal and interpersonal communication, maintaining a calm and professional demeanor.

Strong team player with collaborative interpersonal skills.

Languages :

Fluency in English, Mandarin, and Cantonese (written and spoken).

Additional Attributes :

Adaptability to change and evolving environments.

Ability to work independently with accountability.

Why Ten

Ten is a leading global lifestyle management business with presence in 20+ offices and 1300+ employees. We provide access to the best travel, live entertainment, dining, and luxury retail services, offering exclusively negotiated benefits and loyalty programs. We operate a technology-enabled platform and rely on highly trained teams. Ten is a Certified B Corp with a commitment to making a positive impact on society and the environment.

To learn more about Ten, please watch a short video (no link provided here).

Flexibility & Home Office

Flexibility : This is a full-time 40-hour-per-week role on a shift basis. Candidates must be flexible to work between 07 : 00–22 : 00 local time, Monday to Sunday, including public holidays.

Guidelines for Home Office :

Located anywhere in Malaysia.

A secure home office at your confirmed address, free from background noise or distractions.

Internet service must meet minimum requirements and a speed test completed.

Rewards & Diversity

Our people are at the heart of the business, with opportunities for recognition and career development. Benefits include a competitive salary with performance-based bonuses, remote work (within Malaysian borders), annual internet allowance, paid time off, sabbatical after every 5 years of service, loyalty rewards, discounts, and health & life insurance. Ten is committed to diversity, inclusion, and merit-based advancement.

Ten works with a small preferred supplier list of recruitment agencies only. No further recruitment agencies are being accepted at this time. If you are interested, please review our video materials for more context.

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Buat amaran kerja untuk carian ini

Concierge • Bayan Lepas, Penang, Malaysia