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Associate - Service Delivery Management (Digital Hub)

Associate - Service Delivery Management (Digital Hub)

Sunway BerhadSelangorMalaysia, Selangor, Malaysia
12 jam yang lalu
Penerangan pekerjaan

Associate - Service Delivery Management (Digital Hub)

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Established in 2003, Digital Hub seeks to add value by transforming IT support functions to bring higher returns to Sunway Group’s businesses. As a centre of excellence, Digital Hub provides world-class support services to most IT projects within the Sunway Group, and delivers value through the standardization, consolidation and optimization of IT resources within the Group.

IT units within Sunway Group that have been consolidated into Digital Hub include Construction, Building Materials, Trading & Manufacturing, Risk Management, Credit Leasing and Corporate Functions such as Human Resources, Finance, and Procurement, amongst others.

Sunway Shared Services Sdn Bhd -A))

Job Responsibilities :

  • Liaison between SDM and IT services delivery team for delivery of IT services to Business.
  • Coordinate and facilitate regular review meetings / discussion sessions to drive for continuous improvements in customer satisfaction for IT services delivery and performance.
  • Work with IT services delivery team to ensure standard service / support processes are adhered to.
  • Coordinate, identify and frame ongoing policy, operation process, guidelines and practice issues within the IT service offering.
  • Provide fast turn-around time on business opportunities & Service Proposals requested by customers.
  • Assist in AR collection.
  • Any other duties assigned from time to time.

Job Requirements :

  • Candidate must possess at least a Bachelor\'s Degree in Business Studies / Administration / Management / Marketing / Science & Technology or equivalent.
  • Working experience in the related field / knowledge in IT is an added advantage.
  • Fresh graduates are encouraged to apply.
  • Applicants must be willing to work in Bandar Sunway.
  • Full-Time position.
  • Leaves : Annual Leave, Medical Leave, Hospitalization Leave, Special Leave.
  • Medical Benefits – Sunway Medical Insurance for Outpatient & Inpatient inclusive for dependents.
  • Dental and Optical benefits for confirmed executive RM500 per annum.
  • Group Term Life & Personal Accident Insurance Scheme.
  • Salary increment based on individual performance.
  • Bonus based on company & individual performance.
  • Career Development : Training and certification sponsored by the company, Annual Talent Review, Career Planning.
  • Rewards and recognition : Long Service Award.
  • Additional Benefits : Staff Discount (i.e. ThemePark, Hospitality, Education, Property, Medical, Retail, Food & Beverages), Sports and Recreational, Family Day, Annual Dinner, Flexible Working Arrangement for working mothers.
  • Open communication. Young, energetic and fun working environment.
  • Our recruitment team will reach out to shortlisted candidates only.

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    Your application will include the following questions :

  • Which of the following types of qualifications do you have?
  • Which of the following statements best describes your right to work in Malaysia?
  • What\'s your expected monthly basic salary?
  • Trades & Services More than 10,000 employees

    BUILDING ENDURING COMMUNITIES

    Established in 1974, Sunway Group is one of Malaysia’s largest conglomerates with core interests in real estate, construction, education, healthcare, retail and hospitality, with a unique build-own-operate business model. We are committed to the 17 United Nations Sustainable Development Goals and continue to align our business strategies towards mininising environmental impact, and advancing economic and social progress. With a presence in more than 50 locations primarily in the Asia region, Sunway Group comprises 13 business divisions – real estate, construction, retail, hospitality, leisure, healthcare, education, financial and investment services, trading and manufacturing, building materials, quarrying, Real Estate Investment Trust (REIT) and digital.

    In all that we do, we are driven by our core values of Integrity, Humility and Excellence.

    To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

    Researching careers? Find all the information and tips you need on career advice.

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