Collection Analyst

Collections Analyst – FUJIFILM BI SSC

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Responsibilities

• Manages and collects on an accounts receivable portfolio, ensuring timely collection of receivables in accordance with company policies and targets. Perform outbound calls and send emails to follow up on overdue payments, utilizing collection procedures and tools.
• Investigate and analyze non‑payment or delinquency; determine appropriate course of action to facilitate payment.
• Engage customers professionally daily to resolve payment issues, negotiate payment terms where needed, and document agreed solutions clearly.
• Proactively initiate dispute resolution with internal stakeholders (e.g., Sales, Billing, Customer Service) and ensure timely closure of disputes.
• Track and escort high‑risk accounts to appropriate parties when necessary.
• Recommend collection strategies for high‑risk customers and provide account insights to prevent future delinquencies.
• Maintain collection notes in the system to ensure all customer contacts and actions are well documented for audit and follow‑up purposes.
• Monitor trends in late payments and recurring issues; suggest process improvements to reduce future delays.
• Handle special cases such as administration, liquidation, or appointed accounts by preparing required documentation such as PODs (Proof of Debts) and liaising with legal representatives when needed.
• Perform customer account reconciliation, identify unmatched items or discrepancies, and coordinate resolution with customers and internal teams.
• Support refund processes and coordinate necessary approvals and documentation.
• Review direct credit payments, collect remittance details, and submit to the banking function for further processing.
• Establish and maintain cross‑functional relationships across the business to improve dispute resolution turnaround and overall customer satisfaction.
• Build strong customer relationships to ensure win / win outcomes are achieved.
• Support internal and external audits by preparing and providing required documentation.

Requirements

Seniority level : Entry level | Employment type : Full‑time | Job function : Accounting / Auditing and Finance | Industries : IT Services and IT Consulting

Location : Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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