Technical Support Specialist

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Technical Support Engineer

Contract duration : 1 Year (Can be extendable or renewable).

Role Summary

The Commvault Technical Support Engineer delivers expert technical support to enterprise customers using Commvault’s data protection, backup, and recovery solutions. This role requires advanced troubleshooting skills, strong communication, and the ability to resolve complex technical issues across diverse environments including servers, storage, networks, and virtual infrastructures.

Key Responsibilities

• Provide advanced technical support for the full suite of Commvault backup and recovery products, both remotely and on-site.
• Diagnose and resolve complex software, hardware, networking, and application issues using remote support tools.
• Monitor and manage backup operations, disaster recovery plans, and storage utilization to ensure efficiency and reliability.
• Document troubleshooting steps, solutions, and technical procedures for internal knowledge sharing and customer reference.
• Perform root cause analysis and expedite software bugs or enhancement requests to product engineering teams.
• Participate in lab testing, simulations, and product beta programs to support innovation and product improvement.
• Deliver exceptional customer service via phone, email, and online platforms, ensuring high levels of satisfaction.
• Collaborate closely with product development and engineering teams for complex issue resolution.
• Stay current with updates in Commvault products, emerging backup technologies, and compliance standards.

Qualifications

Desired Skills

Seniority Level

Employment Type

Job Function

Industries

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