Candidate Care Specialist- French / Japanese Speaker

Candidate Care Specialist - French / Japanese Speaker

Overview

Candidate Care Specialist focusing on French and Japanese language support. This role involves managing candidate escalations and complaints to professional standards, owning issues, and collaborating with internal teams to resolve them and improve processes.

Responsibilities

• Complaint Management : Ensure that all candidate escalations and complaints are managed to excellent professional standards, abiding by company terms and policies.
• Ownership and Urgency : Demonstrate ownership of candidate issues, urgency, and work proactively with internal company groups to resolve issues in a timely manner.
• Issue Identification and Reporting : Identify and report issues causing complaints to improve processes and procedures.
• Process Improvement : Understand current business processes and tools which impact our candidates and work with necessary owners to permanently resolve defects.
• Knowledge Sharing : Share information and knowledge with other teams to reduce repetitive issues.
• Data Capture : Capture all candidate contact accurately within data capture systems and ensure data is maintained.
• Escalation Procedures : Follow escalation and complaint procedures to ensure all candidate escalations are tracked, and keep relevant parties informed of actions taken to resolve issues.
• Communication Tools : Utilize appropriate tools to ensure the candidate always receives relevant and accurate information.
• Case Management : Manage high-profile cases to minimize the company’s liabilities.

Qualifications

Job Function and Industries

Note : The original posting included several extraneous items such as additional job listings and non-essential notices. This refinement focuses on the core Candidate Care Specialist role and its required responsibilities and qualifications.

#J-18808-Ljbffr