Talent.com
Tawaran kerja ini tidak tersedia di negara anda.
Services Operation Lead

Services Operation Lead

iMin TechnologyPetaling Jaya, Selangor, Malaysia
3 jam yang lalu
Penerangan pekerjaan

Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

This range is provided by iMin Technology. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Responsibilities

  • Operational Oversight : Manage and monitor daily service operations across regional sites. Oversee service partner performance and ensure alignment with global service standards. Troubleshoot operational issues and implement corrective actions.
  • Operation Excellence : Identify opportunities for process improvement and standardization. Collaborate with global teams to implement best practices and operational frameworks. Support digital transformation, automation initiatives and operation readiness.
  • Performance Monitoring : Track service KPIs and operational metrics. Prepare performance dashboards and reports for regional and global leadership. Conduct root cause analysis and drive continuous improvement.
  • Compliance & Standards : Ensure regional operations comply with global policies, industry regulations, and quality standards. Support internal audits and implement corrective measures as needed.
  • Stakeholder Coordination : Act as a liaison between regional teams, global services, and external partners. Facilitate cross-functional collaboration to resolve service-related issues. Communicate effectively with internal and external stakeholders.
  • Project Management : Lead or support regional service projects and initiatives. Manage project timelines, resources, and deliverables. Ensure alignment with global service goals and strategies.
  • Customer Experience : Monitor customer satisfaction and service quality. Address escalated service issues and implement improvement plans. Collaborate with customer service teams to enhance the end-user experience.
  • Spare Parts Management : Oversee regional spare parts inventory and logistics. Coordinate with supply chain teams to ensure timely availability and replenishment. Optimize stock levels to balance cost and service efficiency.
  • Reporting : Prepare and present operational and performance reports. Provide insights and recommendations based on data analysis.

Requirements

  • Bachelor’s degree in operations management, Business Administration, or a related field.
  • 3–5 years of experience in service operations, preferably in a regional or global context and team leadership.
  • Proven ability to lead, motivate, and manage teams to achieve performance goals.
  • Strong communication and interpersonal skills to foster a collaborative team environment.
  • Proven experience in partner management, parts planning & management, customer service improvement.
  • Experience with reporting tools and data analytics.

    • Skills & Competencies

  • Service-Oriented Mindset : Passion for delivering high-quality service and improving customer satisfaction.
  • Customer Experience Focus : Ability to understand customer needs and translate them into operational improvements.
  • Analytical Thinking : Strong skills in data interpretation, KPI tracking, and performance reporting.
  • Project Management : Ability to manage multiple projects and initiatives simultaneously.
  • Communication : Excellent verbal and written communication skills across diverse teams and cultures.
  • Problem-Solving : Proactive in identifying issues and implementing effective solutions.

    • Seniority level

  • Mid-Senior level

    • Employment type

  • Full-time

    • Job function

  • Management and Manufacturing

    • Industries

  • Appliances, Electrical, and Electronics Manufacturing

    • Referrals increase your chances of interviewing at iMin Technology by 2x

    Get notified about new Operations Lead jobs in Petaling Jaya, Selangor, Malaysia.

    #J-18808-Ljbffr

    Buat amaran kerja untuk carian ini

    Operation • Petaling Jaya, Selangor, Malaysia

    Pekerjaan yang berkaitan
    • Dinaikkan pangkat
    Senior IGA Consultant

    Senior IGA Consultant

    Kloudynet TechnologiesKuala Selangor, Kuala Selangor, Malaysia
    Kloudynet is a leading cybersecurity company with a strong partnership with Microsoft.As a Microsoft Solutions Partner in Modern Work and Security, we hold advanced specializations across key areas...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
    • Dinaikkan pangkat
    Business Support Team Leader / Operation Manager (Service Hub)

    Business Support Team Leader / Operation Manager (Service Hub)

    Sedgwick Claims Management Services LtdKuala Lumpur, Kuala Lumpur, Malaysia
    By joining Sedgwick, you'll be part of something truly meaningful.It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your c...Tunjukkan lagiKemas kini terakhir: 4 hari yang lalu
    • Dinaikkan pangkat
    Lead Operations Specialist - Upstream Chemical

    Lead Operations Specialist - Upstream Chemical

    Baker HughesKuala Lumpur, Kuala Lumpur, Malaysia
    Lead Operation Specialist - Upstream Chemical.Are you an Operation / Technical Support Engineer looking for a new job opportunity? Would you like to be part of a successful team? Join our Chemical ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    Service lead

    Service lead

    Standard CharteredKuala Lumpur, Malaysia
    To assist the Manager in the daily operations to achieve service quality by meeting / exceeding service standards and achieving zero defect for Cash Management Operations i.Pre-Processing, Processing...Tunjukkan lagiKemas kini terakhir: 25 hari yang lalu
    • Dinaikkan pangkat
    • Baharu!
    Head of Global Common Operations

    Head of Global Common Operations

    NexperiaSeremban, Negeri Sembilan, Malaysia
    Head of Global Common Operations page is loaded## Head of Global Common Operationslocations : Serembanposted on : Posted Todayjob requisition id : R- • •About the job • •The Head of IT Global Commo...Tunjukkan lagiKemas kini terakhir: 3 jam yang lalu
    • Dinaikkan pangkat
    • Baharu!
    Senior Manager, Digital Product & Ecosystem- Asia Pacific (Pooling Only)

    Senior Manager, Digital Product & Ecosystem- Asia Pacific (Pooling Only)

    Western UnionKepong, Kuala Lumpur, Malaysia
    Senior Manager, Digital Product & Ecosystem- Asia Pacific • •Would you like to play a key role in helping a global financial services company grow their business in Asia PacificAre you interested in ...Tunjukkan lagiKemas kini terakhir: 3 jam yang lalu
    • Dinaikkan pangkat
    Team Lead, Operations

    Team Lead, Operations

    ConcentrixKuala Lumpur, Malaysia
    Concentrix Federal Territory of Kuala Lumpur, Malaysia Team Lead, Operations Direct message the job poster from Concentrix Job Title : . Team Lead, Operations I Job Description The Team Leader, Operat...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    • Baharu!
    Financial Operations Associate - Mandarin Speaking - Remote

    Financial Operations Associate - Mandarin Speaking - Remote

    CXM Direct LLCSelayang Municipal Council, Selayang Municipal Council, Malaysia
    CXM is a global broker providing access to Forex, CFDs, and other financial markets.We focus on transparency, efficiency, and client satisfaction by delivering fast execution, secure transactions, ...Tunjukkan lagiKemas kini terakhir: 3 jam yang lalu
    • Dinaikkan pangkat
    Regional Deposit Director

    Regional Deposit Director

    AFFIN GroupSeremban, Negeri Sembilan, Malaysia
    Create your future with Affin! You too can make a difference.Join us at AFFIN, where open minds meet and are inspired by a shared commitment to great work. Here, you don’t just stay at the forefront...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    • Baharu!
    Digital Platform Ops Lead

    Digital Platform Ops Lead

    CelcomDigiPetaling Jaya, Malaysia
    Job Description In this role at CelcomDigi, you will be responsible for the end-to-end stability, performance, and scalability of digital platforms that support our consumer and enterprise services...Tunjukkan lagiKemas kini terakhir: 3 jam yang lalu
    • Dinaikkan pangkat
    Head of Business Operations, MYSG

    Head of Business Operations, MYSG

    TakedaKuala Selangor, Kuala Selangor, Malaysia
    The purpose of Business Operations is to enable general manager and country leadership team members to anticipate, take and track critical business decisions related to company growth over the mid ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    Services Operation Lead

    Services Operation Lead

    iMinPetaling Jaya, Selangor, Malaysia
    Quick Apply
    Manage and monitor daily service operations across regional sites.Oversee service partner performance and ensure alignment with global service standards. Troubleshoot operational issues and implemen...Tunjukkan lagiKemas kini terakhir: 7 hari yang lalu
    • Dinaikkan pangkat
    Service Lead, FXD Operations

    Service Lead, FXD Operations

    Standard CharteredKuala Lumpur, Kuala Lumpur, Malaysia
    We are seeking motivated candidates to join the Financial Markets Operations (FMO) team.The role requires passion, resilience, and a proactive attitude. We welcome graduates from diverse disciplines...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    • Baharu!
    KYC Operations Team Lead - Total Service

    KYC Operations Team Lead - Total Service

    WiseKuala Lumpur, Kuala Lumpur, Malaysia
    As a KYC Operations Team Lead you will oversee the daily operations of a team of KYC Analysts.Your team is responsible for conducting thorough customer due diligence reviews, analysing various cust...Tunjukkan lagiKemas kini terakhir: 3 jam yang lalu
    • Dinaikkan pangkat
    • Baharu!
    Financial Operations Associate

    Financial Operations Associate

    Shift MarketsKuala Selangor, Kuala Selangor, Malaysia
    CXM is a global broker providing access to Forex, CFDs, and other financial markets.We focus on transparency, efficiency, and client satisfaction by delivering fast execution, secure transactions, ...Tunjukkan lagiKemas kini terakhir: 3 jam yang lalu
    • Dinaikkan pangkat
    • Baharu!
    Business Support Team Leader / Operation Manager (Service Hub)

    Business Support Team Leader / Operation Manager (Service Hub)

    SedgwickKuala Lumpur, Kuala Lumpur, Malaysia
    By joining Sedgwick, you'll be part of something truly meaningful.It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your c...Tunjukkan lagiKemas kini terakhir: 3 jam yang lalu
    • Dinaikkan pangkat
    Manager, Ground Operations Training

    Manager, Ground Operations Training

    Malaysia AirlinesSepang, Selangor, Malaysia
    Manager, Ground Operations Training.The Manager, Ground Operations Training is expected to ensure organizational compliance with relevant regulations through effective training and risk management....Tunjukkan lagiKemas kini terakhir: 4 hari yang lalu
    • Dinaikkan pangkat
    Asia Portfolio Leader (APL), Industrial Specialties Division Packaging, Safety & Industrial Bus[...]

    Asia Portfolio Leader (APL), Industrial Specialties Division Packaging, Safety & Industrial Bus[...]

    3MNilai, Negeri Sembilan, Malaysia
    The area portfolio leader for Asia ISD Packaging will be responsible for driving growth and profitability of the packaging tapes business in Asia through area product marketing leadership role.The ...Tunjukkan lagiKemas kini terakhir: 4 hari yang lalu