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Services Operation Lead

Services Operation Lead

iMinPetaling Jaya, Selangor, Malaysia
3 hari lalu
Jenis pekerjaan
  • Quick Apply
Penerangan pekerjaan

Job Responsibilities

Operational Oversight :

  • Manage and monitor daily service operations across regional sites.
  • Oversee service partner performance and ensure alignment with global service standards.
  • Troubleshoot operational issues and implement corrective actions.

Operation Excellence :

  • Identify opportunities for process improvement and standardization.
  • Collaborate with global teams to implement best practices and operational frameworks.
  • Support digital transformation, automation initiatives and operation readiness.

    • Performance Monitoring :

  • Track service KPIs and operational metrics.
  • Prepare performance dashboards and reports for regional and global leadership.
  • Conduct root cause analysis and drive continuous improvement.

    • Compliance & Standards :

  • Ensure regional operations comply with global policies, industry regulations, and quality standards.
  • Support internal audits and implement corrective measures as needed.

    • Stakeholder Coordination :

  • Act as a liaison between regional teams, global services, and external partners.
  • Facilitate cross-functional collaboration to resolve service-related issues.
  • Communicate effectively with internal and external stakeholders.

    • Project Management :

  • Lead or support regional service projects and initiatives.
  • Manage project timelines, resources, and deliverables.
  • Ensure alignment with global service goals and strategies.

    • Customer Experience :

  • Monitor customer satisfaction and service quality.
  • Address escalated service issues and implement improvement plans.
  • Collaborate with customer service teams to enhance the end-user experience.

    • Spare Parts Management :

  • Oversee regional spare parts inventory and logistics.
  • Coordinate with supply chain teams to ensure timely availability and replenishment.
  • Optimize stock levels to balance cost and service efficiency.

    • Reporting :

  • Prepare and present operational and performance reports.
  • Provide insights and recommendations based on data analysis.

    • Requirements :

  • Bachelor’s degree in operations management, Business Administration, or a related field.
  • 3–5 years of experience in service operations, preferably in a regional or global context and team leadership.
  • Proven ability to lead, motivate, and manage teams to achieve performance goals.
  • Strong communication and interpersonal skills to foster a collaborative team environment.
  • Proven experience in partner management, parts planning & management, customer service improvement.
  • Experience with reporting tools and data analytics.

    • Skills & Competencies :

  • Service-Oriented Mindset : Passion for delivering high-quality service and improving customer satisfaction.
  • Customer Experience Focus : Ability to understand customer needs and translate them into operational improvements.
  • Analytical Thinking : Strong skills in data interpretation, KPI tracking, and performance reporting.
  • Project Management : Ability to manage multiple projects and initiatives simultaneously.
  • Communication : Excellent verbal and written communication skills across diverse teams and cultures.
  • Problem-Solving : Proactive in identifying issues and implementing effective solutions
    • Buat amaran kerja untuk carian ini

    Operation • Petaling Jaya, Selangor, Malaysia

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