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Assistant E-Commerce Manager

Assistant E-Commerce Manager

Synergy House BerhadShah Alam, Selangor, Malaysia
30+ hari lalu
Penerangan pekerjaan

Manage Multi-Channel Marketplace Operations

  • Oversee daily operations of B2C platforms.
  • Ensure product listings, pricing, stock availability, and order fulfilment processes run smoothly.
  • Develop and execute platform-specific strategies to maximise visibility and sales.

Plan Promotions & Commercial Strategy

  • Lead campaign planning, seasonal promotions, and special sales initiatives.
  • Set competitive pricing strategies in line with market dynamics and company profitability targets.
  • Collaborate with the marketing and sales teams to drive traffic and sales growth.

    • Cross-Functional Coordination with China Team & Partners

  • Act as the key communication bridge with the China-based operations team for order management, stock forecasting, and promotional activities.
  • Build and maintain strong relationships with platform account managers, logistics partners, and external service providers.
  • Ensure timely resolution of operational issues and alignment on market goals.

    • Content Development & Brand Representation

  • Work with the design and content teams to create compelling product pages, banners, visuals, and marketing materials tailored to target audiences.
  • Ensure consistent brand messaging and presentation across all platforms in line with company standards.
  • Optimise listings and content based on platform requirements and customer preferences.

    • Performance Tracking & Market Intelligence

  • Monitor sales performance, marketing trends, and advertising effectiveness regularly.
  • Conduct competitor analysis, monitor market trends, and identify new growth opportunities.
  • Prepare reports and recommendations for management to support data-driven decision-making.

    • Internal Team Collaboration & Leadership

  • Guide and support cross-functional teams, including operations, marketing, and customer service, to ensure smooth execution of e-commerce activities.
  • Promote a collaborative and results-oriented working environment.
  • Participate in strategic planning sessions and provide market insights to senior management.

    • Requirements

  • Bachelor’s Degree in E-Commerce, Marketing, Business, or related fields.
  • Minimum 3-5 years of experience in managing multi-channel online platforms, preferably for Europe and UK markets.
  • Familiarity with AI tools such as ChatGPT or Microsoft CoPilot to support daily tasks and improve efficiency is an added advantage.
  • Experience with multiple platforms is highly preferred.
  • Strong understanding of B2C e-commerce operations, online marketing, and sales strategies.
  • Strong in Team leadership, lead and coordinate across teams (design, content, operations).
  • Excellent communication skills in English; Mandarin proficiency is an added advantage for coordination with China teams.
  • Proficient in data analysis, performance tracking, and market research.
  • Self-driven, detail-oriented, with strong problem-solving and project management skills.
  • Capable of managing multiple platforms, timelines, and team inputs efficiently

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    Buat amaran kerja untuk carian ini

    Assistant Manager • Shah Alam, Selangor, Malaysia