Salesforce / Contact Center Project Manager - Insurance / FS

Oliver JamesKuala Lumpur, Kuala Lumpur, Malaysia

1 hari lalu

Penerangan pekerjaan

Salesforce / Contact Center Project Manager – Insurance / FS

Oliver James – Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

About the Role

As a CRM / Contact Center Project Manager , you will drive the design, implementation, and optimization of Salesforce CRM and Contact Center solutions for a leading life insurer. You will lead end‑to‑end projects, collaborate with cross‑functional teams, manage stakeholders, and ensure delivery of customer‑centric solutions that enhance engagement and operational efficiency.

What You'll Do

Lead the implementation of Salesforce CRM and Contact Center solutions (e.g., Genesys and other platforms).
Manage complex projects, including AI, chatbots, and omnichannel solutions, to improve customer experience and operational efficiency.
Collaborate with regional teams across multiple markets to deliver scalable and impactful solutions.
Engage with stakeholders from the insurance sector to understand requirements, align strategies, and ensure timely delivery.
Drive innovation by leveraging AI and other advanced technologies for customer engagement.
Manage budgets, timelines, and resources, ensuring projects are delivered on time and within scope.
Provide thought leadership on best practices, especially in CRM and Contact Center transformation.
Build partnerships with internal teams, vendors, and external consultants.

What We're Looking For

7–10 years of proven project management experience, ideally in CRM, Contact Center, or related areas.

Salesforce implementation experience is essential.

Experience with Genesys or other Contact Center platforms, and integration of AI, chatbot, or omnichannel solutions.

Strong regional exposure within the insurance or financial services sector.

Prior experience working with a Big 4 consulting firm is highly advantageous.

Skills & Competencies

Deep understanding of CRM and Contact Center technologies and trends.

Strong project management, stakeholder management, and change‑management skills.

Excellent problem‑solving, decision‑making, and communication abilities.

Ability to navigate complex, matrixed organizations and deliver high‑impact results.

Why Join?

Transformative journey with a leading life insurer focused on innovation and customer excellence.

Work on cutting‑edge AI, chatbot, and omnichannel solutions.

Collaborate with talented professionals across the insurance and financial services markets.

Competitive package, regional exposure, and opportunities for career growth.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Consulting, Information Technology, Project Management

Industries

Insurance

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Project Manager • Kuala Lumpur, Kuala Lumpur, Malaysia