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Chinese Speaking Customer Experience Specialist (Remote in Malaysia)

Chinese Speaking Customer Experience Specialist (Remote in Malaysia)

QlubJohor Bahru, Johor, Malaysia
30+ hari lalu
Penerangan pekerjaan

Overview

Customer Experience Specialist (Remote in Malaysia)

We are looking for a dynamic and experienced Customer Experience Specialist to join our fast-growing Paytech Startup Company.

Responsibilities

  • As a Customer Experience Specialist, you will be responsible for responding to customer queries in a timely manner, via phone, email or chat and supporting merchants on qlub’s platform and services.
  • Identify and troubleshoot issues that customers may encounter while using the service.
  • Capture, organise and report any product issues or useful discussions brought up by customers to the internal team.
  • Work closely with the Operations team to follow up with customers to ensure technical issues are resolved.
  • Support management with important strategic insights and recommendations based on on-ground feedback, reports & industry trends.

Requirements

  • 1 - 2 years of experience in customer support (with call centre or fintech experience is highly preferred)
  • Fluent in English and Chinese to liaise with international clients and associates. (Cantonese is speaking is a plus.)
  • Familiar in using Excel and Google Sheet. Basic exposure to HubSpot and Tableau is an advantage.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Strong problem-solving skills and attention to detail.
  • Customer-focused with a positive attitude.
  • Availability to work flexible hours, including weekends.
  • Based in Malaysia and eligible to work in Malaysia

    • Why Join Us

  • Be part of a fast-moving startup that offers plenty of opportunities for personal and professional growth
  • Experience growing a business from an early-stage startup
  • Work with a global team of passionate and driven individuals who are dedicated to changing the payments landscape for restaurants

    • How to Apply

    If you are an ambitious and driven individual who is excited about the opportunity to join a startup and make a real impact, we would love to hear from you. Apply now and take the first step towards an exciting new career with qlub!

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    Buat amaran kerja untuk carian ini

    Customer Experience Specialist • Johor Bahru, Johor, Malaysia