L&D Manager

Hilton offers countless opportunities to delight with thousands of hotels in over 100 countries and territories. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

The Learning & Development Manager coordinates and manages the implementation of hotel trainings in line with brand and hotel policies and procedures. This role develops and maintains training resources, implements systems that promote growth and development, ensuring that all promises to stakeholders are delivered. The Learning & Development Manager assists the Director of Human Resources in creating an effective and efficient operation for the Training department.

Responsibilities

• Update the training notice board with all information on the situation in and out of the hotel as well as training information.
• Organize reward and certification programs.
• Organize cross trainings in coordination with the Director of HR and Department Heads.
• Carry out talent programs according to brand standards.
• Assist in setting up and maintaining training and talent program policies.
• Develop and skillfully use learning resources, assist managers to improve management skills, and develop personal career development plans for high potential team members.
• Develop plans to conduct needs analyses and in-house training on a regular basis.
• Regularly keep training records.
• Develop tools and systems to ensure training and development programs meet hotel objectives.
• Ensure that training and development are integrated into business plans and budgets, and targeted goals are identified and monitored.
• Take part in the preparation and planning of the Training department’s goals and objectives.
• Prepare and manage the Training department’s budgets, monitor, analyze and report variations from the budget.
• Take part in team member performance reviews and set up development plans when required.
• Facilitate multiskilling.
• Manage the planning and delivery of orientation programs.
• Offer support and advice on personal development plans to team members under supervision.
• Implement appropriate management practices that provide team members with motivation and communication.
• Provide information regarding training records and attendance.
• Assist departmental trainers with trainings if necessary.
• Deal effectively with guests and workplace colleagues from a variety of cultures.
• Be aware of duty of care, and adhere to occupational health and safety legislations, policies and procedures.
• Adhere to the hotel’s security and emergency policies and procedures.
• Be familiar with property safety, current first aid and fire emergency procedures.
• Ensure that all team members have a complete understanding of and adhere to the hotel’s team member rules and regulations.
• Carry out any other reasonable duties and responsibilities as assigned.

Requirements

About Hilton

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value.

Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.

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