Forwarding Assistant (Import Customs & Shipping)

Responsibilities

• To liaise with customers for import customs clearance documents.
• To perform job & booking creation within the same day in ProAct upon shipping documents provided by respective client.
• To act / responsive to advise client if incomplete documents received.
• To create a new model / variance from Model Management in ProAct system whenever new model arrival.
• To upload load list and generate lading head from ProAact upon received completion of Import Permit (AP) and verified.
• To perform customs declarations as per shipping documentation / listings & instructions provided by customers via ProAct / ALDEC system.
• To prepare customs import / export documentations according to customs regulations, laws, or procedures.
• Planning and allocation of jobs with team members as per customers’ schedules. / instructions.
• To submit NMC Invoice & PO for payment request to Finance dept on local shipping charges to shipping agents whenever there is new arrival import shipment / upon received the NOA & invoice.
• Classify goods according to tariff finder system.
• To track the job progress and to ensure the job timeliness / meet customers’ expectation and update HOD the status by end of working hours on any daily job tasks which have assigned to you.
• To coordinate and liaise with SMK vendor / IT Support Team & ProAct if encounter any problems and or downtime in system, as well as to raise ticket to relevant parties for support / assistance and to report any issues encountered to superior / HOD.
• To attend to customer’s enquiries and / or complaints as and when required.
• To inform clients of factors such as shipping options, timelines, transfers, or regulations affecting shipments.
• To determine method of shipment and prepare or advise for preparation of delivery order, invoices, duty payment on the arriving shipments / clearance instruction.
• To assist, provide and work alongside with superior / team members in providing the necessary information for reporting or to complete any other special projects as and when required.
• Suggest any process or system improvements which will facilitate an increase in job efficiency.
• To be multitasking when required on other jobs given and / or back up team members whenever any staff or inter-department staff absent.
• To compile all completed declarations documents and ensure all are in order before return to respective customers.
• Verify and maintain records on incoming and outgoing shipments.
• Coach and train new team members or any existing team member to participate in ProAct / ALDEC system for skills enhancement & knowledge for better job efficiency.
• Any other task / assignment / project assigned by the Company from time to time.

Requirements

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