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Order Management Exec
Date : Feb 12, 2025
Role Purpose Statement :
- Coordinate, evaluate & manage after trade order including daily run activities but not limited to resolve escalations, developing / supporting new process or procedure to enhance productivity as well as database maintenance and reporting.
- Responsible for Sales order creation, from identifying customer needs, processing orders to shipment and delivery of orders to the customers timely and on time.
- Receive, follow up and process incoming orders after contract creation. This includes checking for accuracy, verifying that all necessary information is present and ensuring that the order can be fulfilled timely.
Main Accountabilities :
Create & manage Sales Order with accuracyMonitor customer credit & chase for payment or LCPrepare marking, shipping instructions, and raise sample requests.Monitor shipmentsManage contract monitoringManage contract schedule rolling to support oil positioning.Manage contract extensions based on requirementsSchedule line reportingExpired contract reportingCommunicate and reply to all queries (internal & customers)Attend ad-hoc issues / meetingsRequirement :
Min Diploma and above in related field.More than 2 years’ experience in supply chain / sales or order managementSupply chain knowledge & proficiency in SAP systemWell-versed in handling sales orders and data entryStrong analytical and problem-solving skills - OM analytics & insights to support operations needs & function development.Knowledge of order management systems, booking, and EDIExcellent interpersonal skills to handle customer issues and ensure customer satisfactionManaging compliance issues and handling customer complaintsJob Segment : Logistics, Supply Chain, Data Entry, Database, Operations, Administrative, Customer Service, Technology
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