Talent.com
Service Desk Analyst

Service Desk Analyst

PRIVASIA Technology BerhadPort Klang, Selangor, Malaysia
1 hari lalu
Penerangan pekerjaan

Driving Operational Excellence as Group COO at Privasia Technology Berhad

JOB DESCRIPTION

  • Provide first level contact and convey resolutions to customer issues
  • Provide assistance by phone, email and / or chat using a ticket management system
  • Quickly and accurately determine incident scope and impact
  • Properly elevate unresolved queries to the next level of support
  • Follow up with customers, provide guidance and see problems through to resolution
  • Follow up on tickets at pre-defined intervals until resolved
  • Track, route and redirect problems to correct resources
  • Walk customers through problem solving process
  • Update customer data and produce activity reports
  • Update the internal knowledgebase with issue resolution details
  • Utilise excellent customer service skills and exceed customers’ expectations
  • Preserve and grow on knowledge of Service Desk procedures, products and services

REQUIREMENT

  • Open to fresh Degree graduate preferably Computer Science / Information Technology Engineering (Computer / Telecommunication) or equivalent
  • Candidate who possess a Diploma or Advanced / Higher / Graduate Diploma
  • Proficiency in English and Bahasa Malaysia
  • Hardworking and willing to learn new knowledge
  • Good troubleshooting and multi-tasking skills
  • Good interpersonal and customer care skills
  • Good analytical and problem-solving skills
  • Ability to deal with difficult callers
  • Willing to work in 24 / 7 shift environment
  • Possess own transport

    • Seniority Level

  • Executive

    • Employment Type

  • Full-time

    • Job Details

  • Job function : Information Technology
  • Industries : IT Services and IT Consulting

    • #J-18808-Ljbffr

    Buat amaran kerja untuk carian ini

    Service Desk Analyst • Port Klang, Selangor, Malaysia