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Senior System Administrator

Senior System Administrator

QuandaticsKuala Lumpur, Kuala Lumpur, Malaysia
1 hari lalu
Penerangan pekerjaan

Quandatics WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Senior System Administrator

We are seeking a Senior System Administrator to lead our client-facing support function for data engineering and analytics solutions. The role is responsible for ensuring seamless post-project support, managing escalations, and maintaining service excellence across a range of enterprise technologies.

Responsibilities

  • Lead the IT support team responsible for handling client support after project delivery.
  • Act as the primary escalation point for client-raised support tickets, ensuring timely resolution and strict SLA compliance.
  • Coordinate troubleshooting, root cause analysis (RCA), and permanent fixes for client-reported issues in collaboration with technical teams.
  • Monitor ticket trends and recurring issues, and proactively propose preventive measures and continuous service improvements.
  • Maintain clear, consistent communication with client stakeholders on ticket status, resolution progress, and service performance.
  • Ensure smooth transition and handover from project delivery teams to support teams for new clients.
  • Provide technical support and operational guidance across data engineering and analytics platforms, including Cloudera, Snowflake, Talend, Tableau, Power BI, RapidMiner, and other related technologies.
  • Document best practices, solutions, and lessons learned to enhance knowledge sharing within the team.

Requirements

  • Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
  • Minimum 3 years of experience in IT / system / solution support.
  • Strong technical expertise in data engineering and analytics ecosystems (Cloudera, Snowflake, Talend, Tableau, Power BI, RapidMiner).
  • Proven ability to lead technical teams, manage escalations, and enforce SLA compliance.
  • Strong analytical and troubleshooting skills with experience conducting RCA and implementing permanent fixes.
  • Excellent communication skills with the ability to engage both technical and business stakeholders.
  • Organized, proactive, and capable of managing multiple client priorities in high-pressure environments.
  • Professional certifications in relevant platforms (e.g., Snowflake, Tableau, Talend, AWS, Azure, ITIL).
  • Experience working in shared services or multi-client environments.
  • Strong technical knowledge of Linux commands, infrastructure, networks, cloud, and support operations.
  • Experience in ticketing systems, ITIL processes, and SLA-based environments.
  • Excellent problem-solving, decision-making, and people leadership skills.
  • Strong communication and client-handling abilities.

    • Seniority level

  • Mid-Senior level

    • Employment type

  • Full-time

    • Job function

  • Information Technology
  • IT Services and IT Consulting

    • Referrals increase your chances of interviewing at Quandatics by 2x

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