Operations Engineer Lead

Operations Engineer Lead page is loaded## Operations Engineer Leadlocations : Kuala Lumpur, Malaysiatime type : Full timeposted on : Posted Todayjob requisition id : We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.## ## We are seeking a M365 expert with excellent coaching abilities to lead the System Engineer Chapter. Based in Kuala Lumpur, you will be working as a member of a dynamic team that is responsible for integration of the M365 functionalities within Swift. By joining our Tribe, you will have the opportunity to create solutions in an Agile way as part of a collaborative and dynamic team.## ## Even if you are not sure if you are an exact fit, we want to talk to you. At SWIFT, we believe in “One Team” and developing high performing teams. You will have support from our senior leadership team to grow into your potential as a leader.## ##

• Responsibilities :
• ## Lead and mentor the Internal Operations Support team responsible for maintaining and optimizing SWIFT’s internal IT infrastructure and services that underpin global financial messaging operations. Foster a collaborative environment emphasizing reliability, security, and continuous improvement.
• ## Mentor the members of the chapter on their personal development and growth path, facilitate their performance reviews, and conduct regular performance dialogues
• ## Develop, implement, and continuously refine ITIL-aligned operational processes—including Incident, Problem, Change, and Request Fulfillment management—tailored to support SWIFT’s internal IT environments, ensuring seamless service delivery and minimal disruption to business-critical systems.
• ## Analyze operational data and KPIs related to internal IT systems performance, incident trends, and resource utilization to support decision-making, capacity planning, and process improvements aligned with ITIL and SWIFT’s internal standards.
• ## Contribute to the organization's strategy and vision, by offering a broad range of ideas regarding collaboration tools and devices.
• ## Validate proposed solutions in relation to current / future End User Services environment. Integrate and deploy M365 functionalities.
• ## Prepare clear, detailed reports and presentations for senior management and governance forums, highlighting operational status, incident impact, SLA compliance, and recommendations for continuous service improvement.
• ## Oversee Level 2 support for complex incidents affecting SWIFT’s internal IT services, ensuring timely resolution, root cause analysis, and implementation of corrective actions in line with SWIFT’s internal controls and regulatory requirements.
• ## Ensure all internal operational activities comply with SWIFT’s internal security policies, industry regulations and ITIL best practices to maintain high availability, security, and business continuity.##
• Qualifications :
• ## Passionate about people mentoring, with an inspiring hands-on approach, and keen to help others achieve their potential, to grow and succeed.
• ## Autonomous, empowered with the ability to adapt and respond to change.
• ## Strong focus on providing excellent customer service and maintaining high standards of quality, with outstanding communication abilities.
• ## Eager to learn, inquisitive, proactive, and enjoys working collaboratively with others to achieve goals.
• ## Capacity to innovate, think out of the box and connect the dots : challenge the status quo, and think out of the box for alternative / most efficient solutions.
• ## Strong ability to collaborate and communicate effectively with individuals at all levels and across different departments; proactive, inquisitive, and optimistic attitude.
• ## Experience of working in environments as a system engineer.
• ## Proficient in English (spoken and written).
• ## Knowledge in collaborative tools (JIRA & ServiceNow) is required.
• ## University degree in Computer Science, Electronic Engineering or equivalent experience.
• ## Prior experience as a System Engineer with Microsoft technologies.
• ## Knowledge in Microsoft M365 (Teams, SharePoint, Intune, Azure...) is an asset.
• ## Previous experience as people manager.
• ## Knowledge / Experience in Agile methodology is an asset.
• What we offer
• We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.
• If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.
• Swift doesn’t stand still. We are constantly evolving and tirelessly innovating. Working at the intersection of finance and technology is a very exciting place to be right now.Swift is transforming cross-border payments, making them faster and more transparent than ever before. We are the way the world moves value — every instant of every day, in almost every country.We are proud that what we do has a critical impact on the global financial community and touches almost every aspect of the financial world. So, what you do at Swift has real impact too — an impact that matters every day. Which is why you matter to us.Joining Swift gives you unparalleled exposure to knowledge, expertise and technologies. If you have what it takes, you’ll be able to take on different career paths and have the opportunity to work in teams, departments and disciplines in countries around the world.Swift is unique. There is no other organisation like ours in the world driving the long-term future of the financial ecosystem. You’ll be surrounded by bright, customer-focused and intellectually curious people in a collaborative, friendly, open and inclusive environment.At Swift we are trusted every instant. Everything we do has an impact that matters. And as a member of our team, you are trusted to make your impact every day.### Job Alertan account and register for a Job Alert and we will let you know when new jobs matching your career interests become available.

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