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Customer Service Operations Manager

Customer Service Operations Manager

ApicalKuala Lumpur, Kuala Lumpur, Malaysia
30+ hari lalu
Penerangan pekerjaan

The incumbent will oversee the Oleochemicals customer service operations team and manage the end-to-end customer order fulfilment process to deliver high level of customer satisfaction.

Job Responsibilities :

  • Lead and mentor the customer service operations team on their day-to-day functions and foster a positive and collaborative team environment that encourages engagement, motivation and high performance
  • Overall responsible the order execution operations from the sales contract generation to through On-Time-In-Full delivery of customer orders.
  • Work closely with the Production and Demand planners to ensure stock readiness for shipment and the Credit Control Team on account receivables from customers
  • Resolving any custom and logistics-related issues / disruptions that may affect cargo delivery on timely manner
  • Improve and optimize operation workflows, processes and systems to improve efficiency.
  • Prepare reports on key performance metrics, forecasted shipments & etc as required.

Job Requirements :

  • Degree in Business Administration or any other related fields
  • At least 10 years’ experience in customer services / supply chain operations in chemicals export trade preferably from Palm / Oleo industry.
  • Good knowledge in Letter of Credit, UCP 600, Incoterm terms, and international shipping regulations & documentations.
  • Familiar with container, flexibag, isotank and bulk shipments operations.
  • Familiar in handling of Marine Insurance
  • Good communicator and capable of report writing in a clear and structured way.
  • Strong problem solving and analytical skill is essential.
  • Pro‑active, team player and meticulous.

    • Seniority level

  • Mid-Senior level

    • Employment type

  • Full-time

    • Job function

  • Supply Chain, Customer Service, and Other

    • Industries

  • Agricultural Chemical Manufacturing and Food and Beverage Manufacturing

    • Customer Service Lead - Operations, SG Marketplace

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    Buat amaran kerja untuk carian ini

    Operation Manager • Kuala Lumpur, Kuala Lumpur, Malaysia