Customer Service Operations Manager

The incumbent will oversee the Oleochemicals customer service operations team and manage the end-to-end customer order fulfilment process to deliver high level of customer satisfaction.

Job Responsibilities :

• Lead and mentor the customer service operations team on their day-to-day functions and foster a positive and collaborative team environment that encourages engagement, motivation and high performance
• Overall responsible the order execution operations from the sales contract generation to through On-Time-In-Full delivery of customer orders.
• Work closely with the Production and Demand planners to ensure stock readiness for shipment and the Credit Control Team on account receivables from customers
• Resolving any custom and logistics-related issues / disruptions that may affect cargo delivery on timely manner
• Improve and optimize operation workflows, processes and systems to improve efficiency.
• Prepare reports on key performance metrics, forecasted shipments & etc as required.

Job Requirements :

Seniority level

Employment type

Job function

Industries

Customer Service Lead - Operations, SG Marketplace

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