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Executive Inbound Call, Customer Care
AmBank GroupKuala Lumpur, Kuala Lumpur, Malaysia15 jam yang lalu
Penerangan pekerjaanRecognized degree in any discipline preferably with 1 year working experience in Contact Centre environment. Broad knowledge on retail banking products. Fast learner to pick up the systems, policies and procedures requirements. Analytical thinking and problem solving. Proficient in English, Bahasa Malaysia. Team player and cooperative. Applicants should be Malaysian and willing to work on shift hours and rotated location
Job Responsibilities :
- Perform the required call verification process prior updating customers' information or providing account information.
- Identify and handle customers' enquiries completely and accurately with confidence.
- Attend to customers' instructions for financial and non-financial transactions.
- Complete necessary documentation to manage the customers' complaints, issues, and subsequent solutions.
- Schedule or act on any required follow-up in accordance with AmBank Contact Centre guidelines.
- Maintain confidentiality of organizations' customers and data.
- Educate customers on new products and services.
- Other ad-hoc duties / project assigned.
Job Requirements :
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Customer Care Executive • Kuala Lumpur, Kuala Lumpur, Malaysia