Executive Inbound Call, Customer Care

Job Responsibilities :

• Perform the required call verification process prior updating customers' information or providing account information.
• Identify and handle customers' enquiries completely and accurately with confidence.
• Attend to customers' instructions for financial and non-financial transactions.
• Complete necessary documentation to manage the customers' complaints, issues, and subsequent solutions.
• Schedule or act on any required follow-up in accordance with AmBank Contact Centre guidelines.
• Maintain confidentiality of organizations' customers and data.
• Educate customers on new products and services.
• Other ad-hoc duties / project assigned.

Job Requirements :