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Senior Associate – HRO (Event Management) (German Speaker)

Senior Associate – HRO (Event Management) (German Speaker)

DHL ExpressPetaling Jaya, Selangor, Malaysia
16 jam yang lalu
Penerangan pekerjaan

Senior Associate – HRO (Event Management) (German Speaker)

Join as Senior Associate – HRO (Event Management) – German Speaker at DHL Express. This role supports global learning event coordination for the International Training & Development Services – Global Learning Event Management (GLEM). Based in our Shared Service Center in Petaling Jaya, you will coordinate logistics, hospitality, communications, and systems for virtual and in‑person events, ensuring a high‑quality participant experience.

Key Responsibilities

  • Event Coordination – Set up and coordinate global learning events (classroom and online) using DHL Group LMS; distribute invitations, pre‑work materials; coordinate logistics including meeting rooms, accommodation, hospitality.
  • Virtual Event Production – Serve as technical producer during virtual learning sessions, support facilitators with setup and delivery; monitor attendance and troubleshoot technical issues.
  • On‑Site Event Support – Provide on‑site coordination during in‑person events, manage venue and hotel service quality, and resolve issues to maintain event integrity.
  • Supplier & Financial Handling – Liaise with external vendors, oversee compliance with contracts, track and process invoices, and support financial queries.
  • Promotion & Advisory – Promote learning opportunities across the organization and act as primary contact for training inquiries.
  • Reporting & Data Processing – Maintain accurate event records and enter data into EMMA, HR Case Management, and DHL Group LMS; contribute to management reporting.
  • Continuous Improvement – Participate in initiatives to enhance business partner satisfaction and improve processes.
  • Material Coordination – Ensure availability of training materials, manage ordering and preparation, and coordinate with vendors.

Qualifications

  • Strong organizational and coordination skills : able to manage multiple events and tasks simultaneously with attention to detail.
  • Excellent communication skills, written and verbal, to interact professionally with participants, facilitators, and stakeholders.
  • Technical proficiency : comfortable using virtual meeting platforms (e.g. MS Teams), Learning Management Systems (LMS), and Case Management systems.
  • Problem‑solving mindset : able to troubleshoot issues independently and escalated when necessary.
  • Customer service orientation : responsive, empathetic, and focused on delivering a high‑quality participant experience.
  • Time management : able to prioritize effectively and meet deadlines in a fast‑paced environment.
  • Team collaboration : works well in a multicultural, global team setting and contributes to shared goals.

    • Knowledge & Experience

  • Familiarity with event logistics and hospitality coordination, both virtual and in‑person.
  • Understanding of HR operations and training processes, including supplier handling and financial tracking.
  • Experience with data entry and reporting, ideally in a corporate or shared services environment.
  • Knowledge of continuous improvement methodologies (e.g., First Choice or Lean Six Sigma) is a plus.
  • Awareness of compliance and procurement processes when working with external vendors.

    • Personal Attributes

  • Proactive and solution‑oriented.
  • Adaptable to changing priorities and global time zones.
  • Flexible and willing to work in shifts when required, depending on operational needs.
  • Culturally sensitive and inclusive.
  • Committed to continuous learning and professional development.

    • Language Requirements

  • Fluent verbal and written communication in English and German.

    • Education & Experience

  • vocational, specialized, or technical education in Business Administration, Event Management, Human Resources, or a related field.
  • 1–2 years of experience in a similar role.

    • Practical details, application deadlines, and contact information are available on the DHL Express careers site. The position is full‑time, entry level, and based in Petaling Jaya, Selangor, Malaysia.

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    Buat amaran kerja untuk carian ini

    Associate Management • Petaling Jaya, Selangor, Malaysia