Lead Agent - Ocean Customer Service

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 18,000 trained professionals in a worldwide network of over 340+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they\'re chances to grow, do what you love and build a career with us!

Job Description

Main Responsibilities :

• Ensure smooth and timely freight process flow.
• Prepare various documents for international transportation.
• Ensure accurate and timely client and vendors billing and data entry into our operating system.
• Interact with our customers in arranging their international export shipments, meeting customer service standards.
• Understand department process flow, constantly looking for areas to improve efficiency.
• Ensure all customers standard operating procedures are followed as per Customer SOP.
• Monitor shipment reports to ensure total customer satisfaction.

Support the Supervisor in the following areas :

Qualifications

Additional Information

Expeditors offers excellent benefits :

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