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Customer Service Executive (Hospital Line)
TelecontinentKuala Lumpur, Kuala Lumpur, Malaysia3 hari lalu
Penerangan pekerjaanWe are seeking dedicated and service-oriented individuals to join our Medical Support Customer Service Team. This role involves managing customer interactions across Voice (Inbound Calls) and Non-Voice (Email, Social Media & WhatsApp) channels for healthcare-related inquiries. You will be the frontline liaison between patients and healthcare providers, ensuring effective communication, accurate information sharing, and smooth appointment coordination. Handle customer inquiries related to medical services, hospitals, clinics, and specialists via Voice and Non-Voice channels. Manage inquiries related to appointment booking, general inquiries, emergency calls, complaints. Schedule and coordinate appointments according to doctor / specialist availability. Gather required information from customers and respond with accurate guidance based on system checks and hospital policies. Serve as the bridge between patients and hospitals, ensuring smooth communication and professional handling of requests. Operation Hours : 24 hours Working Days : Monday – Sunday Working Location : Tokio Marine Tower, Jalan Tun Razak WPKL Accessible by MRT & LRT Ampang Park Station (Walk-in Distance) Available to join immediately Fluent in Mandarin (spoken & written) is an additional advantage Must be able to communicate in English & Bahasa Malaysia Prior experience in call centre / customer service is an added advantage (fresh graduates are encouraged to apply) Able to work in general shift rotation (Monday – Sunday, 5 days a week) Basic Salary : RM2,800.00 – RM3,000.00 KPI Incentive : RM500.00 Language Allowance : RM300.00 (only if applicable) Attendance Allowance : RM100.00 Entry level Full-time Customer Service Industries : Outsourcing and Offshoring Consulting
Overview
Telecontinent Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
This range is provided by Telecontinent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
- Basic Salary : RM2,800.00 – RM3,000.00
- KPI Incentive : RM500.00
- Language Allowance : RM300.00 (only if applicable)
- Attendance Allowance : RM100.00
Responsibilities
Working hours & location
Job Requirements
Job Benefits
Seniority level
Employment type
Job function
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Customer Service Executive • Kuala Lumpur, Kuala Lumpur, Malaysia