IT Service Desk Analyst

Primary skills :

• To provide technical assistance to users through phone, emails of fax
• To provide 1st level support and troubleshooting.
• To log problems onto HPSM.
• To ensure continuous improvement to the job function
• To submit daily, weekly and monthly helpdesk report to team leader
• To work within Team in a pressurized working environment
• To continually demonstrate excellent inter- personal and telephone communication skills.
• To handle all contacts with openness, honesty and respect
• To act as single point of contact It related problems and queries,
• To maintain customer focus in all areas at all times.
• To ensure there is an emphasis on quality and continuous improvement within your job function.
• To carry out any other duties as and when assigned by the management.

Qualification :

• Knowledge of Lotus Notes mail, MS Outlook
• Experience in Azure and Active Directory.
• At Least 1 year of experience in a Customer Service environment
• Excellent command of spoken and written English
• Excellent communication and interpersonal skills
• Applicants should be Malaysian citizens
• Ability to grasp new technical concepts quickly.
• Ability to identify and distinguish between hardware, software, network and server problems

Competencies :

• Good Working knowledge of Microsoft Office (Word, Excel, SharePoint) and Snow Ticketing Tools.
• Understand the Security requirements necessary to perform ID administration tasks
• Good written and verbal communication skills.
• Good interpersonal skills and customer service skills.
• Ability to work with a team and a good team player.
• Highly self-motivated and directed.

Job Types : Full-time, Contract

Pay : RM3, RM4,800.00 per month

Benefits :

• Health insurance

Ability to commute / relocate :

• Bayan Lepas : Reliably commute or planning to relocate before starting work (Preferred)

Experience :

• IT support : 1 year (Preferred)
• Outlook Troubleshooting : 1 year (Required)
• Ticketing Tools : 1 year (Required)
• Active Directory : 1 year (Required)
• Azure : 1 year (Preferred)

Language :

• English (Preferred)

Work Location : In person