IT Service Desk Analyst – Bayan Lepas, Penang, Malaysia

Axiom Technologies is a global-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at are urgently seeking a proactive, customer-focused IT Service Desk Analyst to join our support team based in Bayan Lepas, Penang . The successful candidate will act as a Level 1 IT Support Analyst , providing front-line support to end-users across various platforms. The role involves managing incoming support tickets, resolving common technical issues, escalating complex problems, and ensuring adherence to Service Level Agreements (SLAs). This position will require both remote and on-site support, depending on business needs.

Key Responsibilities :

Technical Support :

• Serve as the primary point of contact for users seeking technical assistance via phone, email, or the ticketing system.
• Deliver professional, courteous, and efficient support to resolve IT-related queries and issues.
• Diagnose and troubleshoot hardware, software, and network-related problems across desktops, laptops, printers, mobile devices, and peripherals.
• Walk users through step-by-step solutions in a clear and user-friendly manner.
• Ensure all support tickets are logged, updated, and closed accurately within the ticketing system

Onsite Support :

User & System Administration :

Knowledge Sharing & Documentation :

Performance & Compliance :

Qualifications & Skills :

Required :

Preferred :

What We Offer :

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to

Job Features

Job Category

Technical

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