Assistant Banquet Operations Manager (173378)

Overview

Shangri-La Group - Hong Kong Region

Renowned for its distinctive Asian hospitality, the luxury hotel group operates five Shangri-La properties in Hong Kong, where the company is also headquartered, including Kowloon Shangri-La, Island Shangri-La, Kerry Hotel Hong Kong, JEN Hong Kong by Shangri-La, and The Aberdeen Marina Club, offering guests an array of options across the different brands to suit every guest’s needs.

As an employer with industry leading levels of colleague engagement, our people are our priority. Our success is only made possible through the efforts and abilities of over 42,000 colleagues worldwide. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues to best-in-class leadership development programmes, employee potentials will be identified and nurtured throughout their career with the Group.

We are looking for an Assistant Banquet Operations Manager based at Kerry Hotel Hong Kong!

Responsibilities

• Monitor and ensure smooth operations of sections
• Ensure consistency in quality of food / beverage / service / cleanliness of sections
• Constantly obtain guests' feedback to ensure their satisfaction in dining experience
• Proper and tactful handling of guest complaints
• Ensure effective communication within sections and other divisions
• Attend F&B divisional and departmental meetings as required
• Ensure that all materials, equipment and machinery are properly used and regularly cleaned
• Supervise the team and assist in departmental training

Qualifications

All information provided by applicants will be treated in strict confidence and used only for recruitment purpose.

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