Business Analyst- SSC

We are looking for someone with strong Power BI expertise who can effectively correlate data with business insights and present them in a clear, impactful manner.

Address :

Suite 19-1 & 19-2B Level 19 The Pinnacle, Persiaran Lagoon

47500 Bandar Sunway

Malaysia

Duties and Responsibilities

• Monitor work execution in accordance with the service management framework by providing timely and accurate customer service
• Develop service performance monitoring reporting (from data to insight) for internal and stakeholders reporting
• Continually working with SM Manager to simplify the service & performance reporting mechanism and improve the report content to stay relevant according to priority
• Monitor team KPIs, identify repetitive issues or risks and propose improvement opportunities
• Support service and operations optimization by sharing tools and good practices
• Support continuous improvement initiatives in process efficiency and effectiveness
• Escalate any potential issues / risks which require senior stakeholders’ management
• Support training to SSC teams related to service management methodology and data analysis, lead initiative when applicable
• Being the advocates of change within SSC for growth mindset and lean thinking through inspiring, guiding or supporting SSC team members, bring them on the journey of high performing culture
• Support other Service Management related projects when applicable.

Experience

Skills Requirements

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