Tawaran kerja ini tidak tersedia di negara anda.
Customer Service Team Lead - E-commerce
TDCXKuala Lumpur, Kuala Lumpur, Malaysia12 jam yang lalu
Penerangan pekerjaanResponsible for the day to day management of the contact centre to ensure that KPIs are met. Develop, review and distribute daily, weekly and monthly performance and service reports and make recommendations to the Project Manager to maintain the agreed service levels to customers Establish work procedures and processes that support the company and departmental standards, procedures and strategic directives. Ensure that the feedbacks provided to the team members on their performance are accurate, complete and timely. Provide coaching and guidance to ensure team members meet their KPIs and adhere to the organization's guidelines and policies. Collaborate with Customer Experience and Training team to identify the issues, drive the metrics and balance and prioritize the above based on seasonality and the needs of customers, team and client. Enhance the performance of team members by creating team connection, team briefings, and monthly coaching sessions. Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX. Candidate must possess at least an Advanced / Higher / Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field. Preferable with 3 years of working experience in the related field is required for this position Experience leading, inspiring and motivating others to meet goals and metrics Possess project and resource management skills Strong communication and interpersonal skills Excellent decision making and analytical skills. Excellent verbal and written communication skills in English and the language of supporting market
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top Reasons to work with TDCX
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company, winner of hundreds of industry awards
What is your mission?
Who are we looking for?
Who is TDCX?
TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.
TDCX helps clients, including many of the world's best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region's growth potential.
We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.
From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.
#J-18808-Ljbffr
Buat amaran kerja untuk carian ini
Customer Service • Kuala Lumpur, Kuala Lumpur, Malaysia
Pekerjaan yang berkaitan
What You Will Deliver Deliver high quality customer service standards through timely and effective resolution of customer feedback.
Improve and innovate customer service procedures, policies, and st...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
We’re a world-leading smart mobility SaaS tech company with almost 2,000,000 active users.Our teams are collaborative, vibrant, and fast-growing, and all team members are empowered with the freedom...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
English, based in Kuala Lumpur.Supervise the escalation teams (around 10 head counts in a team) daily functions, ensuring punctuality and compliance with organizational standards.Handle critic...Tunjukkan lagiKemas kini terakhir: 26 hari yang lalu
Team Lead, Customer Service
GoGoXKuala Lumpur, Kuala Lumpur, MYQuick Apply
- Dinaikkan pangkat
Retail Resourcing Team Lead
BP PLCKuala Lumpur, Kuala Lumpur, Malaysia Entity : • •People, Culture & Communications • •Job Family Group : • •HR Group • •Job Description : • •As a leading global energy company, we provide heat, light and mobility to customers worldwide.Across the b...Tunjukkan lagiKemas kini terakhir: 3 hari yang lalu
Sales Team Lead
CartrackKuala Lumpur, Federal Territory of Kuala Lumpur, MYQuick Apply
- Dinaikkan pangkat
Senior Product Manager (Mobile App Experience)
Hyphen ConnectSepang, Selangor, Malaysia We are hiring for one of our ecosystem projects - a cryptocurrency exchange.They are seeking a Senior Product Manager to lead product initiatives from concept to execution.In this position, you’ll ...Tunjukkan lagiKemas kini terakhir: 4 hari yang lalu
- Dinaikkan pangkat
Branch Manager English Academy - Bukittinggi - Jambu Air
Ruangguru for BusinessBukit Tinggi, Pahang, Malaysia Coordinate and manage branches within the regional area, ensuring smooth operations and overseeing the academic process.Lead all activity initiatives within branches, including events, promotions, ...Tunjukkan lagiKemas kini terakhir: 4 hari yang lalu
- Dinaikkan pangkat
- Baharu!
Hosting and Cloud Infra Team Lead
AirbusSelangorMalaysia, Selangor, Malaysia The Hosting and Cloud Infra Team Lead is responsible for leading the Cloud and Hosting Product Service Lines (PSL) to represent Infra and Digital Workplace Domain in front of other Airbus Functions...Tunjukkan lagiKemas kini terakhir: 12 jam yang lalu
- Dinaikkan pangkat
Client Support Team Leader
CHANELShah Alam, Selangor, Malaysia Client Support Team Leader (E-commerce Operations) role at CHANEL.The position oversees the Client Admin Support team within the warehouse to ensure a smooth and accurate e-commerce fulfillment pro...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
- Baharu!
Retail Resourcing Team Lead
oilandgasjobsearch.comKuala Lumpur, Kuala Lumpur, Malaysia As a leading global energy company, bp provides heat, light and mobility to customers worldwide.We are investing in today’s energy system and building tomorrow’s.
While we remain in oil and gas toda...Tunjukkan lagiKemas kini terakhir: 12 jam yang lalu
- Dinaikkan pangkat
Senior Delivery & Technology Operations Manager
Mindvalley, Inc.Sepang, Selangor, Malaysia Ready to Lead High-Performing Delivery and Operations Teams?.Senior Delivery & Operations Manager.In this senior leadership role, you\'ll establish the vision and strategy for delivery excellence w...Tunjukkan lagiKemas kini terakhir: 4 hari yang lalu
- Dinaikkan pangkat
Enterprise Channel & Partnerships Associate
PortcastSepang, Selangor, Malaysia Portcast is a venture-backed startup which predicts global trade flows to help logistics and shipping companies become more profitable.
We are a predictive analytics company that offers a fast-paced...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
- Dinaikkan pangkat
- Baharu!
Microsoft 365,Teams,Sharepoint-Malaysia
RAPSYS TECHNOLOGIES PTE LTDKuala Selangor, Kuala Selangor, Malaysia We're Hiring : Microsoft 365, Teams & SharePoint Specialist! We are seeking an experienced Microsoft 365 specialist to manage and optimize our cloud-based collaboration environment.The ideal candi...Tunjukkan lagiKemas kini terakhir: 12 jam yang lalu
- Dinaikkan pangkat
Microsoft 365,Teams,Sharepoint-Malaysia
Rapsys Technologies Pte Ltd.Seremban, Negeri Sembilan, Malaysia We're Hiring : Microsoft 365, Teams & SharePoint Specialist!.We are seeking an experienced Microsoft 365 specialist to manage and optimize our cloud-based collaboration environment.The ideal candida...Tunjukkan lagiKemas kini terakhir: 3 hari yang lalu
Customer Service Team Lead
Talent RecruitKuala Lumpur, MalaysiaQuick Apply
- Dinaikkan pangkat
Senior Sales Team Lead
CartrackKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia We’re a world-leading smart mobility SaaS tech company with almost 2,000,000 active users.Our teams are collaborative, vibrant, and fast-growing, and all team members are empowered with the freedom...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
- Baharu!
Quality Lead (PCBA)
Michael PageKuala Selangor, Kuala Selangor, Malaysia Growing company with huge market shares.Technically sound management team.Our client is a well-established organization within the manufacturing industry.
As a mid-sized company, they are known for ...Tunjukkan lagiKemas kini terakhir: 12 jam yang lalu
- Dinaikkan pangkat
- Baharu!
Microsoft 365,Teams,Sharepoint-Mandarin speaking-Malaysia
RAPSYS TECHNOLOGIES PTE LTDKepong, Kuala Lumpur, Malaysia Microsoft 365, Teams, SharePoint - Mandarin speaking - Malaysia.We are seeking a skilled Microsoft 365 specialist fluent in Mandarin to manage and optimize our cloud-based collaboration platforms.T...Tunjukkan lagiKemas kini terakhir: 12 jam yang lalu
- Dinaikkan pangkat
Purchase Order Management Analyst
NexperiaSeremban, Negeri Sembilan, Malaysia A proven global player with an entrepreneurial mentality.At our core is an 13,000+ strong international network with a singular focus.
Built on passion and commitment to our work, belief in our goal...Tunjukkan lagiKemas kini terakhir: 5 hari yang lalu
- Dinaikkan pangkat
Business Consultant Team Lead (MY)
StoreHub Sdn Bhd, OneStoreHub Pte LtdKuala Lumpur, Kuala Lumpur, Malaysia Are you driven, results-oriented and a team player?.With 17,000+ retailers and restaurants in over 15 countries, StoreHub is on a mission to enable everyone, big or small, to build successful busin...Tunjukkan lagiKemas kini terakhir: 5 hari yang lalu