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Customer Support Representative
XsollaKuala Lumpur, Kuala Lumpur, Malaysia30+ hari lalu
Penerangan pekerjaanFluent in English (spoken and written), with strong communication skills. A natural problem-solver who enjoys helping people and providing excellent customer service. Ability to work across three shifts (day, evening, and night) to support our 24 / 7 operations. Strong multitasking skills and the ability to quickly absorb and utilize large amounts of information. Able to explain difficult concepts in a clear and easy-to-understand way to users, partners, and teammates. Fresh graduates are welcome to apply, provided you have the right attitude and eagerness to learn. Ability to work in a fast-paced environment and remain calm under pressure. Prior experience in customer support roles is an advantage. Proficiency in additional foreign languages is a bonus. Strong team player with a proactive mindset, able to find creative solutions to user challenges. Convenient work tools : Latest Mac workplaces and additional hardware to support effectiveness; Google Chat, Gmail, Google Drive, Confluence, Jira, GitLab. Professional growth : Free trainings and participation in specialized conferences; knowledge exchange within the company. Other perks : Health insurance (medical, dental, optical) for employees and dependents; Flexible hours; No dress code; Comfortable, modern office environment.
Overview
Customer Support Representative at Xsolla in Kuala Lumpur, Malaysia. We’re looking for a respectful, empathetic, and resourceful team member who is passionate about helping others. You’ll be the first point of contact for players and partners, ensuring questions are answered, issues are resolved, and every interaction leaves a positive impression.
Responsibilities
- Assist players with payment and purchase issues across various communication channels (email, live chat, etc.).
- Provide support in English ensuring that players and partners feel heard and understood.
- Collaborate with game developers and other internal teams to resolve issues and ensure smooth player experiences.
- Handle multilingual requests and inquiries, quickly identifying and troubleshooting problems.
- Monitor system performance and escalate technical issues to relevant departments.
- Work efficiently within a team, providing timely updates on support cases and ensuring players\' needs are met.
Qualifications And Skills
Nice To Have
Benefits
The duties of this position may change from time to time to achieve results. This job description describes the general level of work performed and is not all-inclusive. Xsolla KL Sdn Bhd respects your privacy and will not sell or distribute personal data. Please direct any inquiries regarding data privacy to For more vacancies, visit
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Buat amaran kerja untuk carian ini
Customer Representative Support • Kuala Lumpur, Kuala Lumpur, Malaysia
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