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Client Relationship Senior Executive / Assistant Manager / Manager

Client Relationship Senior Executive / Assistant Manager / Manager

GamBit GroupPetaling Jaya, Selangor, Malaysia
5 jam yang lalu
Penerangan pekerjaan

Client Relationship Senior Executive / Assistant Manager / Manager

We are seeking a dedicated and professional Client Relationship Senior Executive / Assistant Manager / Manager to join our team. This role requires a strong background in premium client servicing within the banking / financial industry , with the ability to converse fluently in Mandarin and English to support our growing base of Chinese clients.

Job Responsibilities :

  • Serve as the primary contact for clients across all products.
  • Manage onboarding and maintain long-term client relationships, ensuring excellent service delivery.
  • Anticipate and address client needs, concerns, and inquiries promptly.
  • Proactively cross-sell relevant products and services based on client profiles.
  • Maintain client records, communication logs, and service reports.
  • Develop strategies to enhance client retention and loyalty, including appreciation initiatives and relationship-building activities.
  • Gather and analyze client feedback to identify service gaps, and collaborate with internal teams to continuously improve products and service delivery.
  • Ensure all client interactions adhere to internal policies and regulatory requirements, mitigating risks and upholding compliance standards.

Requirements

  • Proven experience in client relationship / premium service management within the banking or financial services industry.
  • Fluency in Mandarin (spoken and written) is essential to effectively serve Chinese clients.
  • Strong interpersonal and communication skills with the ability to build trust and long-term relationships.
  • Customer-focused mindset with problem-solving ability and attention to detail.
  • Ability to work independently and collaboratively across teams in a fast-paced environment.
  • #J-18808-Ljbffr

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