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Specialist, Content Operations

Specialist, Content Operations

MoneyHero GroupKuala Lumpur, Kuala Lumpur, Malaysia
17 jam yang lalu
Penerangan pekerjaan

This is a fully remote role to be based in Malaysia. We will prioritise candidates who are based in Malaysia and do not require a work visa sponsorship.

About Us

MoneyHero Group (Nasdaq : MNY) is a market leading financial products platform in Greater Southeast Asia, reaching 9.8m monthly unique users and working with more than 270 commercial partners across four markets including Singapore, Hong Kong S.A.R., Philippines, and Taiwan.

About the Job

At MoneyHero Group, our product team is at the heart of delivering exceptional user experiences across all our platforms. We are a dynamic, data-driven team that thrives on collaboration, innovation, and a relentless focus on quality. Our culture is rooted in a deep commitment to understanding our users and creating content and user journeys that resonate with them. Join us, and you'll be part of a fast-paced, supportive environment where your ideas are valued, your growth is encouraged, and your contributions have a tangible impact on the financial lives of millions. We don't just build products—we shape the future of personal finance in Asia.

We are looking for a meticulous and detail-oriented Web Operations Executive / Senior Executive to join our team. This role involves executing content updates and ensuring the accuracy and quality of information across our digital platforms. You will work closely with the Product Manager and other team members, taking ownership of tasks assigned through platforms like or JIRA, and ensuring seamless content delivery and updates.

What You'll Do?

In this role your key responsibilities will include the following activities,

Campaign Management :

  • Review and manage requests from campaign and commercial teams to create / modify content across all channels including web, social and email
  • Lead the team to support campaigns by creating / modifying content, including T&C documents, campaign pages in the CMS, product catalogs, rewards platforms, and email tools like Stripo and MoEngage
  • Develop new microsites using the CMS system to support key campaign launches whenever needed
  • Oversee the management of links through tools like Rebrandly to ensure link accuracy
  • Manage social media content related to campaigns and newsletters
  • End to end ownership of reviewing and delivering the business requests to the corresponding stakeholders

Content Management :

  • Monitor the websites daily by working with a rotating roster to ensure the platform content is current, relevant and accurate
  • Perform quality control checks to identify expired content or dead links and work with the relevant stakeholders to fix any issues
  • Ensure 24x7 platform availability and accuracy by supporting the business with a rotating roster
  • Work with content strategist to create any content changes in the CMS to improve the platform availability and efficiency
  • Collaborate with business stakeholders to implement necessary content changes promptly

    • Data Driven Optimization :

  • Work with the analytics team to review the key metrics regularly to assess the performance of top pages
  • Collaborate with other product & technology team members to iterate and improve performance as and when required

    • Team Leadership :

  • Lead and mentor a team of web operations executives, providing guidance and support in executing content-related tasks
  • Foster a collaborative and efficient work environment to ensure timely delivery of high-quality content

    • Stakeholder Collaboration :

  • Work closely with marketing, legal, and other product teams to align content with business objectives and regulatory requirements
  • Communicate effectively with cross-functional teams to ensure seamless content updates and campaign execution

    • In this role, we are looking for someone with

  • Language Proficiency : Fluent in English and Traditional Chinese (Reading / Writing in Cantonese).
  • Experience : Atleast 1 year of experience in product management, webmaster for content platforms, digital comparison platforms, or a related field.
  • Technical Skills : Proficiency in content management systems such as HubSpot, email marketing tools (e.g., Stripo, MoEngage), social media scheduling tools, link management tools (e.g., Rebrandly), project management tools like JIRA and collaboration platforms like Confluence
  • Web Technology Skills : Knowledge on web technologies such as HTML, JavaScript, CSS etc. and experience working with Google analytics, Google Tag Managers, etc to track web performance
  • Leadership : Proven experience in leading and managing a team, with strong organizational and project management skills.
  • Attention to Detail : Strong attention to detail with a commitment to delivering high-quality content.
  • Communication : Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
  • Problem-Solving : Ability to identify and resolve content-related issues proactively.
  • Flexibility : Adaptability in a fast-paced environment, with the ability to manage multiple tasks and priorities.

    • LI-Remote #MoneyHeroGroup #LI-BP1

    What can you expect from us?

    Impact : We are actively empowering and connecting people to a better financial future. Join us if you want to help us achieve our mission.

    Work : We have a team of over 350 talented individuals in 4 markets who are hyper passionate about building innovative financial solutions and making an impact on people's lives.

    Culture : We take our work seriously but don't hesitate to keep things light. We can only create magic when we have a little bit of fun.

    Thrive : We launched in 2014, and now help over 10 million monthly users make the best financial decisions. Accelerate your career and become a pioneer in your field with a leading fintech company that seeks to push the boundaries of your imagination and is committed to growing your career.

    Reputation : We are backed by world-class organizations and companies and have raised over US$110 million from investors including Experian, Pacific Century Group, IFC - a member of the World Bank Group

    EEO Statement

    MoneyHero Group is an equal opportunity employer. We value, support and respect all individuals and is committed to maintaining an inclusive and diverse working environment. Decisions in hiring are based on business needs, requirements of the job and individual qualifications and shall not be influenced by any consideration of race, ethnic or national origin, religion, sex (including gender identity and / or expression), age, sexual orientation, marital status, parental status, disability, genetic information, political affiliation or other applicable legally protected characteristics.

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    Content Specialist • Kuala Lumpur, Kuala Lumpur, Malaysia