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Assistant Manager, Information Technology Management

Assistant Manager, Information Technology Management

AIA Hong KongKuala Lumpur, Kuala Lumpur, Malaysia
2 hari lalu
Penerangan pekerjaan

Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

Asset Management & End User Computing (EUC) : To lead and optimize IT asset management, and procurement processes while ensuring compliance, security, and high-quality end-user support. The role also focuses on developing team capabilities and driving continuous service improvement across the organization.

Hardware Asset Management (HAM) :

  • Oversee lifecycle management of IT hardware assets including laptops, desktops, and peripherals.
  • Ensure timely onboarding and refresh of hardware assets, avoiding shortages and minimizing warranty expiry gaps.
  • Monitor leasing schedules and ensure timely return of leased assets to avoid unnecessary charges.
  • Maintain accurate inventory records in SNOW or equivalent asset management systems.
  • Coordinate with vendors and internal teams for procurement, delivery, and disposal of hardware assets.

Software Asset Management (SAM) :

  • Track and manage software licenses to ensure compliance with entitlement and usage policies.
  • Conduct regular audits and cleanup of software installations, focusing on key publishers as defined by the group SAM team.
  • Ensure 100% compliance for new software installations and maintain SAM compliance, this include monitor and remediate EOL / EOS software within the entity.
  • Collaborate with procurement and licensing teams to manage renewals and entitlements.
  • Provide management reporting on asset utilization, renewals and compliance status.

    • L2 End User Computing (EUC) Support

  • Act as Level 2 support for end-user computing issues across various projects and BAU operations.
  • Provide remote and onsite support for operating systems, standard applications, and hardware drivers.
  • Facilitates application and software releases and drives group initiatives in collaboration for AIA Digital+ Malaysia
  • Support security remediation activities including patching (via SCCM or manual), vulnerability management, and endpoint protection (e.g., BitLocker, Zscaler, Crowdstrike).
  • Participate in cross-departmental meetings, training, and security compliance reviews.
  • Monitor alerts and notifications, and escalate issues as needed to ensure timely resolution.

    • Build a career with us as we help our customers and the community live healthier, longer, better lives.

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    Buat amaran kerja untuk carian ini

    Assistant Management • Kuala Lumpur, Kuala Lumpur, Malaysia