Customer Contact Center
RHB Banking GroupKuala Lumpur, Kuala Lumpur, Malaysia30+ hari lalu
Penerangan pekerjaanPreferably with working experience in customer service, telemarketing, call center or any other related roles which requires frequent interaction with customers Excellent leadership, interpersonal, communication & motivational skills. Good knowledge in retail products and services Customer service and leads management skill. Good knowledge in Customer Care / Call Center system eg. CRM, CC Pulse, NICE & WFM. General computer skill. Proficient in either Mandarin or Cantonese and English is a must Malaysian Native speaker with the above or more required languages is an added advantage Willing to work on 24 / 7 shift cycle
Key Responsibilities
- Understand the different types of services and products offered to customers
- Provide and communicate information on new product and services for affluent customers
- Facilitate customers calls and resolve customer issues
- Manage disgruntled customer, handle customer complaints and escalates to relevant parties
- Process customer request and ensure communication to relevant parties
- As CCC team members, to be involved in special task(s) assigned to by Heads or relevant committees, as long as within the Bank’s policy and guideline.
Requirements
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Buat amaran kerja untuk carian ini
Customer Contact Center • Kuala Lumpur, Kuala Lumpur, Malaysia
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