Customer Contact Center

Overview

Join to apply for the Customer Contact Center role at RHB Banking Group

Responsibilities

• Understand the different types of services and products offered to customers
• Provide and communicate information on new product and services for affluent customers
• Facilitate customers calls and resolve customer issues
• Manage disgruntled customer, handle customer complaints and escalate to relevant parties
• Process customer request and ensure communication to relevant parties
• As CCC team members, be involved in special task(s) assigned by Heads or relevant committees, as long as within the Bank’s policy and guidelines

Requirements

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