Overview
JLL Seksyen 10, Federal Territory of Kuala Lumpur, Malaysia
Responsibilities
- Serve as the point of contact for workplace-related inquiries and requests and assist in planning and executing workplace events to enhance the colleague’s experience.
- Serve as the primary liaison between the business and Worq.
- Monitor Worq’s service delivery and performance.
- Manage any service requests outside Worq’s scope.
- Coordinate security services, which the business has confirmed will be engaged under JLL.
- Front house services including managing access card and CCTV
Event Preparation and Setup
Plan and coordinate workplace events such as meetings, workshops, and celebrations, collaborate with teams to understand event requirements, and manage the setup and breakdown of event spaces.Business Card and Parking Requests
Manage requests for business cards and seasonal parking, ensuring timely fulfillment and coordination with relevant departments.Documentation and Record Keeping
Maintain accurate records related to facility management, including contracts and maintenance logs, ensure documentation is organized and accessible, and prepare vendor service agreements.Other Tasks
Site operations management. Assist workplace facility management team with tactical planning for the teams’ goals and objectives.Preparing Daily / Weekly and Monthly reports as directed.Taking facility rounds, floor inspection and raising Corrigo tickets for the same.Follow up and close Corrigo tickets logged as per SLA; effectively manage ground team to ensure on-time deliverables.Support the Assistant Workplace Manager in all administrative functions, security issues and Workplace services and any other administrative functions deemed by Client.Communicate incidents and pending problems to the Assistant Workplace Manager.Identify issues at the workplace and initiate immediate rectification actions.Involve in vendor staff training and development.Vendor grooming and real-time monitoring of services and monthly performance evaluations.Personal Competencies, Attributes & Knowledge
A proactive can-do approach looking for opportunities to work smarterExcellent verbal and written communication skills, ability to communicate professionally at all levelsStrong interpersonal skills, engaging and highly collaborativeMeticulous with strong organizational and time management skillsProficiency with Microsoft Office (Excel, Word, PowerPoint, Planner, Power Apps, and Outlook)Customer focused mentality with a passion for great serviceExperience with various technologies and computer skillsPerformance Objectives
Provide superior client service and deliver assigned tasks within the specified time frame or reporting deadline.Provide a memorable and exceptional workplace experience to all visitors and colleagues, delivering moments of inspired customer serviceBuild relationships with key stakeholders and encourage interactions between colleagues and OurWorkplace teamsInitiative or process improvement in the functional areaBuild a sense of community and purpose by driving colleague engagement and creating an environment that attracts and retains high-performing talentJob Details
Seniority level : Entry levelEmployment type : Full-timeJob function : Management and Manufacturing#J-18808-Ljbffr