CRM Senior Consultant - AI

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56+ countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.

We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit to see how Infosys (NYSE : INFY) can help your enterprise navigate your next.

Short Description :

If your passion is to build solutions that really make a difference to enterprises, the community and your world, Infosys is the right place for you.

Roles and Responsibilities :

• Responsible for understanding business needs related to customer relationship management, analyzing requirements, and translating them into actionable solutions within the CRM system.
• Proven experience of translating end user requirements into software capabilities
• Experience of building POCs / presales processes and supporting new opportunity bids
• Design, Develop and implement AI models to address business challenges
• Deploying AI solutions into production environments and ensuring their integration with existing systems.
• Monitoring and evaluating performance of the AI systems
• 8-10 years of experience in developing and delivering global / regional IT capabilities
• 3-4 years of lead experience in managing functional / technical delivery
• 3-4 years in end-to-end implementation of AI solutions
• Should have a hands-on experience in key modules of D365 CRM (including but not limited to D365 Customer Services, Customer Insight – Journey : Real-time Marketing and D365 Sale modules)
• Should be having good understanding on PowerApps, Power Automate flows
• Requires a good hands-on D365 configuration and customizations.
• Good exposure to business and system analysis
• Strong AI skills with end-to-end AI implementation
• Tertiary Qualification in IT / Computer Science / related discipline.

Preferred skills

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email or call . Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”

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