Strategic Account Manager

Join a team that values creativity, collaboration, and taking initiative.

Together, we can create meaningful impact.

Account Manager

LOOKCARD LIMITED

Full Time

RM 5,000 - RM18,000 monthly

About

We are a fast-growing fintech startup revolutionizing digital payments. Our mission is to provide seamless, secure, and scalable payment solutions to businesses and consumers globally. We operate in a fast-paced, dynamic startup environment, where agility and innovation drive our success.

As an Account Manager , you will be responsible for managing and growing relationships with key clients, ensuring customer satisfaction, and driving retention and revenue growth. This role is ideal for someone who thrives in a startup culture, excels at relationship management, and enjoys collaborating with internal teams to deliver exceptional service and solutions.

Job Summary

• Manage and grow relationships with resellers, ensuring they have the tools and support needed to succeed.
• Onboard new resellers and provide training on product offerings, sales strategies, and commission structures.
• Monitor reseller performance, analyze sales data, and implement strategies to increase engagement.
• Identify new partnership opportunities to expand the reseller network.
• Act as the main point of contact for resellers, addressing inquiries and resolving issues.
• Collaborate with sales, marketing, and support teams to optimize the reseller program.
• Track performance metrics and provide reports on reseller growth, revenue, and market trends.
• Stay updated on industry developments to enhance reseller success and program competitiveness.
• Client Relationship Management – Build and maintain strong, long-term relationships with key clients, serving as their primary point of contact.
• Account Growth – Identify opportunities to upsell and cross-sell products and services to maximize client value.
• Onboarding & Support – Ensure a smooth onboarding process for new clients and provide ongoing support to enhance their experience.
• Retention & Engagement – Proactively address client needs, resolve issues, and implement strategies to improve customer satisfaction and retention.
• Collaboration – Work closely with internal teams (sales, product, and support) to ensure clients receive the best possible service and solutions.
• Reporting & Insights – Analyze account performance, track key metrics, and provide reports to management for strategic decision-making.

Required Qualifications & Experience

Desired Characteristics

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