Information Technology Manager
A-Look Eyewear Group of CompaniesPuchong, Selangor, Malaysia30+ hari lalu
Penerangan pekerjaanManage and implement new SAP system for the retail business. Coordinate with regional IT teams to resolve technical and functional issues. Train users and drive continuous improvements in related workflows and system utilization. Manage IT assets, software and hardware rollouts, and retail network stability. Provide IT setup and support for existing / new store openings, relocations, and refurbishments. Lead and support local IT projects, including system upgrades and digital initiatives. Manage external vendors and service providers, ensuring IT performance are met accordingly to the business needs. Plan and monitor the IT budget, ensuring cost-effective solutions. Set up, implement and monitor all IT policies and practices for Optical Retail Malaysia according to local law and regulation and group’s internal standard and compliance. Bachelor's degree in Information Technology , Computer Science , or related field. More than 6yrs of relevant experience, including experience retail IT leadership role . Hands-on experience with SAP systems Strong understanding of retail technologies (POS, CRM, inventory systems, networks). Excellent troubleshooting, project management, and vendor coordination skills. Effective communicator with the ability to train and support non-technical users. Capable in leading all IT related matters and drive IT excellence with MNC standards. Willingness to travel occasionally to store locations across Malaysia.
Your role
We are looking for a proactive and results-driven IT Manager to lead the technology landscape of our optical retail business in Malaysia, supporting over 90 retail stores.
This role plays a critical part in ensuring the IT excellence, maintaining and evolving our IT infrastructure, ensuring the stability of retail systems, supporting business growth, and managing post-integration support for our SAP system. The ideal candidate is hands-on, business-oriented, and experienced in managing IT in a fast-paced retail environment.
Main Responsibilities :
Retail IT Operations & Support
- Oversee day-to-day IT operations across all stores and offices, supporting approximately 400 end users.
- Ensure high system availability for POS, CRM, payment solutions, and store inventory systems.
- Lead IT support and troubleshooting, ensuring timely resolution of store and office issues.
SAP Post-Integration Support
Store Expansion & Infrastructure
Project & Vendor Management
IT Compliance and Policies
Main Requirements :
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Manager Technology • Puchong, Selangor, Malaysia
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