Head of Information Technology Operations

Head of Information Technology Operations

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About the Company : NTT Data Payment Services is committed to delivering innovative payment solutions and services that meet the evolving needs of our clients. Our mission is to provide secure, efficient, and reliable payment processing while fostering a culture of inclusivity and collaboration.

About the Role : The Head of IT Operations is responsible for leading the IT Operations Department, consisting of the Cloud, Infrastructure, NAC and Operations Teams. Focused on managing the operation, delivery, and continuous improvement of common services across the Group, ensuring that the services are fit for purpose and are delivered to the Group in line with agreed SLAs, schedules, and budget.

Responsibilities :

• Financial : Strong project and IT service management skills to ensure the overall strategy focus and execution of the technology strategy.
• Customer : Responsible for the operations, maintenance, efficiency, and effectiveness of the IT Operations services meeting the demands of the businesses and the whole NTT Data Payment Services business. Accountable for the operation & support of the IT Operations services according to the agreed SLAs, costs and schedules. Accountable for resolution of all issues and problems related to the IT Operations services, meeting SLAs and KPIs in all severities and priorities.
• Internal Processes : To contend with major incidents and situations that need to be handled immediately and resolutely. The ever-greening, service improvement, demand management, change management, benchmarking, reporting, etc of the IT Operations services. The development of upgrades and enhancements to the existing service and development of new services to meet business demands. The implementation and conformance to security and audit principles and best practice processes. The continued development and improvement of service delivery process used in the IT Operations. Assist in any ad-hoc assignment when is required by immediate superior.
• Learning & Growth : The motivation and development of IT Operations Staff to meet competency targets, covering personal development, technical development, coaching, succession planning, etc.

Qualifications :

Education / Certification Requirements :

Pay range and compensation package : Salary and compensation details will be discussed during the interview process.

Equal Opportunity Statement : NTT Data Payment Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Financial Services and Technology, Information and Media

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