CUSTOMER SERVICE

We are looking for a proactive and customer-oriented Customer Service Executive to join our team at Top Cleaning. The role requires handling customer inquiries, complaints, and requests efficiently while ensuring excellent service delivery. The candidate must be able to work under pressure, manage customers across Ipoh, Penang, and Kuala Lumpur, and be fluent in Mandarin to support diverse customer needs.

Key Responsibilities

• Handle customer inquiries, complaints, and requests promptly through phone, email, and messaging platforms.
• Manage and coordinate customer service activities across Ipoh, Penang, and Kuala Lumpur branches.
• Work closely with the operations and sales team to ensure smooth service delivery.
• Maintain accurate customer records and service reports.
• Resolve conflicts and issues effectively while ensuring customer satisfaction.
• Handle customer escalations and provide solutions under tight timelines.
• Support administrative tasks related to customer service as required.
• Contribute to process improvement initiatives for better customer experience.
• Able to work under pressure and handle multiple cases simultaneously.

Requirements

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