Specialist, Quality Assurance (Compliance Operations)
OKXhasKuala Lumpur, Kuala Lumpur, Malaysia30+ hari lalu
Penerangan pekerjaanConduct QA reviews to assess agent performance, identify areas for improvement, and provide feedback and coaching. Perform root cause analysis by reviewing quality monitoring data to identify trends and areas for improvement, and provide recommendations for training and process enhancements. Initiate calibration sessions within the Compliance Ops functions to align on QA standards and address quality-related matters. Collaborate with the Learning & Development (LD) team to establish processes, define quality standards, ensure consistency, and refine training programs. Develop and maintain quality documentation, including QA scorecards and departmental SOPs. Collaborate with cross-functional teams to identify and resolve quality-related matters. Stay up to date with industry trends and best practices in compliance and QA. Participate in the development and implementation of QA initiatives and projects. Competitive remuneration package Meal Allowance up to RM 500 / month Monthly Team Building RM 2500 Benefits per annum (Training & Wellness) Yearly Bonus Convenient workplace (5 minutes walk from MRT TRX ). Excellent prospects for growth and promotion - we provide assistance, opportunities for skill development, mentoring, and training programmes. Employee engagement, recognition, and appreciation program. Multinational working environment - Advance your career by interacting with individuals from various backgrounds.
Specialist, Quality Assurance (Compliance Operations)
Who We Are
At OKX, we believe that the future will be reshaped by crypto, contributing to every individual's freedom. OKX is a leading crypto exchange and developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). We are safe and reliable, backed by our Proof of Reserves. Our core principles drive our culture and foster a friendly, rewarding, and diverse environment for every OK-er.
About the Team
This team is part of Compliance Operations. The LDQA team focuses on continuous training, skill enhancement, and quality assurance to ensure the smooth execution of Compliance programs.
About the Opportunity
The Quality Assurance (QA) Specialist is responsible for ensuring high-quality compliance case reviews and maintaining performance standards across all Compliance Ops functions. The successful candidate will monitor and evaluate compliance cases processed by Compliance Ops agents and provide feedback to improve agent performance.
Requirements : What We Look For In You
- Minimum 2-5 years of experience in a Quality Assurance role (experience in the FinTech / Crypto / Financial Institutions industry is an advantage).
- CAMS or ICA certification is a plus.
- Able to work on-site.
- Strong analytical skills to analyze data and provide actionable insights for continuous improvement.
- Excellent verbal and written communication skills.
- Highly motivated and detail-oriented with strong multitasking and prioritization abilities.
- Capable of working both independently and collaboratively within a team environment.
- Familiarity with regulatory requirements and compliance standards, such as AML, CDD, and Sanctions.
- Comfortable working in a fast-paced, dynamic environment with changing priorities.
Key Responsibilities : What You’ll be Doing
Why Join Us?
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Buat amaran kerja untuk carian ini
Quality Assurance • Kuala Lumpur, Kuala Lumpur, Malaysia
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