Audio Visual Lead

Overview

Direct message the job poster from Tata Consultancy Services

A purpose-led organization that is building a meaningful future through innovation, technology, and collective knowledge. We're #BuildingOnBelief.

Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions.

Tata Consultancy Services (Malaysia) Sdn Bhd, an MSC Status company established since 2003 has been serving various Malaysian customers from various industries across Banking & Financial Services, Telecommunications, Oil & Gas, Airlines, Healthcare, GLCs and many more.

Role : IT Unified Communications Engineer

Skills : Video - Polycom / Cisco Videoconference Management

Min Years of Experience : Min 5 years of solid experience in video conferencing and unified communications

About the Role :

As a key member of the Collaboration and Video Support Team, you will help design, implement, and provide support for collaboration services and infrastructure. This includes Cisco, Microsoft Teams, Poly, Zoom, and other unified communications technology with a strong focus on video conferencing technology. You will work directly with multiple internal teams and vendors to identify and resolve challenges within the video support team. This is a great opportunity to liaise with other technical teams to provide technical and tactical solutions to address future needs for both on-premises and remote conferencing technology.

About You :

You have a broad scope of skills and experience to understand current and future video conferencing and unified communications challenges and seek innovative ways to solve them. As technology is constantly changing, you must have the ability to adapt to change in this diverse and fast-paced environment. You have excellent communication skills, both oral and written. You must be results driven and determined to drive issues to resolution. You will be a team player, organized, responsible and a highly detailed problem solver!

Key Responsibilities :

• Design, install, configure, operate, maintain, and upgrade video conferencing equipment, test environment, and infrastructure.
• Must have extensive knowledge of video conferencing endpoint equipment, including the configuration and operation of Cisco, Microsoft Teams Rooms, and Poly Endpoints.
• Schedule, set up, and disconnect video conferences for internal and external meetings.
• Manage AV / VC Townhall, operate complex AV equipment in media rooms, cafeterias including AV desk, camera switching, streaming services, etc.
• Provide video conferencing event planning production packets consisting of logistics, test plans, configuration drawings, and other necessary information working with other cross-functional teams.
• Utilize the existing management-tracking tool ServiceNow for all related incident tracking, service tickets, and change requests.
• Follow defined processes and ensure that the processes are adhered to by the team.
• Troubleshoot and resolve video conferencing and event service incidents, including RMAs, and hardware / software issues.
• Maintain currency and provide recommendations for new technologies.
• Work with 3rd party vendors to troubleshoot issues and perform root cause analysis.
• Process service requests within the Video and Event Services area.
• Adhere to SLAs and maintain maximum uptime for the video conferencing environment and event services.
• Conduct equipment audits, as necessary.
• Collaborate with operations and support teams to provide direction / support, streamline processes, improve efficiency, and enhance the overall user experience.
• Strong written and verbal communication skills and the ability to communicate clearly and professionally with end users, the IT Video Team, Executives, and IT management.
• Create internal and end-user documentation for supported architecture and operations.
• Produce Run of Show documents, attendance reports, IT equipment readiness checklist and other items for the Audio Video production team.
• Must be a self-starter with the ability to work independently and as part of a team.
• Manage multiple deadlines and prioritize projects accordingly.
• Mentoring / Training team members.

Required Skills and Qualifications :

Thank you for your interest in applying for this position with TCS. All applicants who meet the requirements will be considered equally and fairly for employment. We will review your application and will get back to you if we are considering your interest in this opportunity.

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