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Sea Logistics Operation Care Manager

Kuehne + Nagel (SGMY)Petaling Jaya, Selangor, Malaysia

2 hari lalu

Penerangan pekerjaan

How you create impact

You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives :

To qualify + enter customer orders into the operational execution process.
To drive customer engagement, satisfaction, retention + reactivation in close cooperation with the

destinations + regional stakeholders.

To provide, document, follow-up on quotations + opportunities in line with the customer account strategy.

To ensure complete + correct customer contact data, service data + changes in KN systems while ensuring a

best-in-class onboarding + high level of data quality + timeliness including setting up + consistently providing

customer reporting.

To consistently perform purchase order + shipment qualification in line with working instructions to ensure

full + complete handovers to the OCC, optimizing the customer experience.

To contribute as process owner on continuous improvements of processes + controls for lean processes

focusing on cost effectiveness + productivity.

To document, resolve, analyze all complaints, then identify, share + eliminate root causes.

To ensure delivery of all financial targets + strategic objectives across International Supply Chain (ISC).

What we would like you to bring

Export-driven mindset

High accountability, responsibility, and sense of urgency

Ability to manage Change of Delivery (COD) errors quickly and accurately

Strong carrier relationships and operational agility

People development and team-building skills

Travel required to JB & Penang

Operation Manager • Petaling Jaya, Selangor, Malaysia