Guest Service Agent

Overview

Join Our Team as Guest Service Agent at Holiday Inn Kuala Lumpur Bangsar!

About Us : Nestled in the heart of a city brimming with historical charm, vibrant culture, and delectable cuisine, Holiday Inn Kuala Lumpur Bangsar sits at the crossroads of Jalan Maarof and Jalan Bangsar. The hotel features 220 rooms, an outdoor swimming pool, a fitness center, an all-day restaurant, a lobby lounge, and flexible meeting spaces including a ballroom for up to 400 guests.

Do you see yourself as a Guest Service Agent with Holiday Inn Kuala Lumpur Bangsar? We are seeking a passionate Guest Service Agent who combines informality and fun with professionalism and sophistication, with an inclusive spirit that embraces individuality and injects positivity into the work environment. Our colleagues are fundamental to delivering memorable experiences, and we are committed to a culture as diverse as our portfolio.

Your day to day : Every day is different, but you’ll mostly be responsible for creating memorable guest experiences and handling front desk duties.

Responsibilities

• Kick off truly memorable guest experiences with the warmest of welcomes
• Acknowledge IHG Rewards Club members and returning guests in person or over the phone
• Take, manage, and receive payments for guest bookings
• Make the check-in and check-out process swift and seamless
• Anticipate guest needs and offer tailored recommendations
• Act as the guests’ trusted contact — assist with issues ranging from billing questions to restaurant recommendations

What We Need From You

What We Offer

IHG Hotels & Resorts is an equal opportunity employer. We provide equal employment opportunities to applicants and employees without regard to race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status, or any other characteristic protected by law. We are committed to an inclusive culture where everyone feels safe, respected, and valued. We encourage our colleagues to bring their authentic and best selves to work.

If you don’t meet every single requirement but believe you’d be a great fit, we still encourage you to apply. Start your journey with us today.

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